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Occasional Contributor
Posts: 5
Registered: ‎11-30-2014
Accepted Solution

7D mk II connect issue

[ Edited ]

Hi,

 

I've tried to connect via the supplied cable my 7D2 to my MacBookPro.  I have a 2009 13' MBP with USB2 ports.  My softwares for use with the 7D2 are up to date (EOS utility, Lightroom).

 

I shoot tethered all the time with my 5D3 on that computer using those software without issues.

 

When I connect the 7D2, EOS Utility simply doesn't see it.  When attempting to tether shoot with Lr, the camera attempts to connect but fails, the connection is just blinking between connected / not connected... and doesn't settle.

 

I've tested the camera and cable on an other computer (PC), no issues.

 

Anyone else having trouble like this?

Fay
Occasional Contributor
Posts: 18
Registered: ‎11-23-2014

Re: 7D mk II connect issue

Is your software up to date on that computer? Fay

 

Occasional Contributor
Posts: 5
Registered: ‎11-30-2014

Re: 7D mk II connect issue

Yes Fay, as stated in my original post the software used to test the camera is up to date.

Fay
Occasional Contributor
Posts: 18
Registered: ‎11-23-2014

Re: 7D mk II connect issue

Oops. Sorry.

Respected Contributor
Posts: 1,005
Registered: ‎10-23-2012

Re: 7D mk II connect issue

FredJ,

 

Are there any devices connected to your MacBook other than the camera, like a printer or an external drive?  Is the MacBook connected to AC power?

 

If this is a time sensitive-matter, additional support options are available at Contact Us.

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Occasional Contributor
Posts: 5
Registered: ‎11-30-2014

Re: 7D mk II connect issue

Hello Mike,

 

I've tested again this morning with Lightroom, here's what I did:

 

1.  No other devices connected, 7D2 using battery

2.  USB drive connected, 7D2 using battery

3.  No other devices connected, 7D2 using Canon ACK-E6

4.  USB drive connected, 7D2 using Canon ACK-E6

 

The connection doesn't settle in any case.  See below a small unedited clip showing the behaviour of the camera and Lr.

 

https://dl.dropboxusercontent.com/u/28457054/7D2%20tethered%20test.m4v

 

For EOS Utility, when opened and waiting for a camera to connect, it simply does not react to the camera when I turn it on.

Occasional Contributor
Posts: 5
Registered: ‎11-30-2014

Re: 7D mk II connect issue

I forgot, yes, the MacBookPro was on AC power.  ;-)

Occasional Contributor
Posts: 5
Registered: ‎11-30-2014

Re: 7D mk II connect issue

Problem solved with EOS Utilities.  The issue with Lightroom is that the latest version doesn't support tethered shoot with the 7D2... so will have to wait for that.

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