11-30-2014 08:55 PM - edited 11-30-2014 09:12 PM
I've tried to connect via the supplied cable my 7D2 to my MacBookPro. I have a 2009 13' MBP with USB2 ports. My softwares for use with the 7D2 are up to date (EOS utility, Lightroom).
I shoot tethered all the time with my 5D3 on that computer using those software without issues.
When I connect the 7D2, EOS Utility simply doesn't see it. When attempting to tether shoot with Lr, the camera attempts to connect but fails, the connection is just blinking between connected / not connected... and doesn't settle.
I've tested the camera and cable on an other computer (PC), no issues.
Anyone else having trouble like this?
Solved! Go to Solution.
12-03-2014 06:35 AM
Are there any devices connected to your MacBook other than the camera, like a printer or an external drive? Is the MacBook connected to AC power?
If this is a time sensitive-matter, additional support options are available at Contact Us.
12-03-2014 09:55 AM
I've tested again this morning with Lightroom, here's what I did:
1. No other devices connected, 7D2 using battery
2. USB drive connected, 7D2 using battery
3. No other devices connected, 7D2 using Canon ACK-E6
4. USB drive connected, 7D2 using Canon ACK-E6
The connection doesn't settle in any case. See below a small unedited clip showing the behaviour of the camera and Lr.
For EOS Utility, when opened and waiting for a camera to connect, it simply does not react to the camera when I turn it on.