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VIP
Posts: 8,168
Registered: ‎08-13-2015

Re: 7D Mk2 Not Recognized by Windows 10

On fresh installs EOSU seems to default Wi-Fi or LAN mode. It seems unable to switch to USB by itself.

It needs a kick in the right direction. Even worse is that it does always make shortcut for EOS3. You have to go find it and start it manually.
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"I don't rent software. I use Photoshop CS6, ACR 9.8 and Lightroom 6.8 ."
Frequent Contributor
Posts: 35
Registered: ‎09-16-2013

Re: 7D Mk2 Not Recognized by Windows 10

Isac:

 

Uninstall EOS Utility 3 - Reboot computer - and reinstall a fresh EOS Utility 3 copy.

==========================

Here are the steps to create the shortcut of EOS Utility 3 - on your desktop.

1. Hover your mouse on the Start icon (lower left bottom on your screen) and right click.On the sub-menu click on File Explorer.

2. Expand System (C) - (this usually is C:\) and expand Program Files (x86).

3. Expand the Canon folder. Expand EOS Utilty. Click the EU3 folder. The right pane will now show its content

4. Navigate to EOS Utilty 3 and right click to open the sub-menu.

5. Navigate to Senf to - and click on Desktop (create shortcut).

     An EOS Utility 3 Shotcut is now created on your desktop.

=========================

Connect your camera using the USB to camera cable. Start EOS Utillity 3 by clicking the shortcut.Download your files to the computer (set up where and what is to be downloaded on EOS Utility 3 program tabs).

Hope this helps.

 

Paul

 

Frequent Contributor
Posts: 30
Registered: ‎01-01-2016

Re: 7D Mk2 Not Recognized by Windows 10

I am not using the wi-fi card as mentioned in the OP

Frequent Contributor
Posts: 30
Registered: ‎01-01-2016

Re: 7D Mk2 Not Recognized by Windows 10

[ Edited ]

I have manually started the EOS Utilty 3 and ran it (Run as administrator) and this is the result. No Camera detected - all 3 options greyed out. I am giving up on this - it all seems too hard. I have spent enough time trying to get this to work - life is too short.

SH7_ 1106.jpg

Frequent Contributor
Posts: 30
Registered: ‎01-01-2016

Re: 7D Mk2 Not Recognized by Windows 10

Thanks for the series of steps in your instructions - but not needed. I have been using Microsoft software since DOS days. I have written software, built and sold PCs since the 80's and given computer lessons to 100's of people. I do graphic art, photography and Photoshop editing. This problem is obviously caused by something unknown and everyone has been great at trying to unravel the mystery. I am leaning towards a Windows 10 glitch and hope they can get it sorted. Until then I am giving up on trying to fix the problem. Cheers!

Occasional Contributor
Posts: 14
Registered: ‎03-25-2018

Re: 7D Mk2 Not Recognized by Windows 10

1; install all eps software onto computer

 

2; take out the WiFi card with the camera switched off.

 

3;attach computer cable from camera to computer

 

4;switch on camera

 

5; all should be well as this is also documented in the manual.... camera will NOT BE RECOGNISED with the WiFi card in the camera. 

Occasional Contributor
Posts: 14
Registered: ‎03-25-2018

Re: 7D Mk2 Not Recognized by Windows 10

 

1; install all eps software onto computer

 

2; take out the WiFi card with the camera switched off.

 

3;attach computer cable from camera to computer

 

4;switch on camera

 

5; all should be well as this is also documented in the manual.... camera will NOT BE RECOGNISED with the WiFi card in the camera. 

Occasional Contributor
Posts: 14
Registered: ‎03-25-2018

Re: 7D Mk2 Not Recognized by Windows 10

 

1; install all eos software onto computer

 

2; take out the WiFi card with the camera switched off.

 

3;attach computer cable from camera to computer

 

4;switch on camera

 

5; all should be well as this is also documented in the manual.... camera will NOT BE RECOGNISED with the WiFi card in the camera. 

Occasional Contributor
Posts: 14
Registered: ‎03-25-2018

Re: 7D Mk2 Not Recognized by Windows 10

 

1; install all EOS software onto computer

 

2; take out the WiFi card with the camera switched off.

 

3;attach computer cable from camera to computer

 

4;switch on camera

 

5; all should be well as this is also documented in the manual.... camera will NOT BE RECOGNISED with the WiFi card in the camera. 

Occasional Contributor
Posts: 14
Registered: ‎03-25-2018

Re: 7D Mk2 Not Recognized by Windows 10

 

 

1; install all EOS software onto computer

 

2; take out the WiFi card with the camera switched off.

 

3;attach computer cable from camera to computer

 

4;switch on camera

 

5; all should be well as this is also documented in the manual.... camera will NOT BE RECOGNISED with the WiFi card in the camera. 

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