05-05-2017 08:38 PM
So I just plugged in my new W-E1 Wi-fi card, I follow all the instructions and I can connect to it with my phone with no problem. I can even access the pictures on camera and download them too my phone via the Canon Camera Connect app. However when I attempt to go into the live view remote shutter mode it hangs and shows "busy" on both the rear lcd and the phone app. Has anyone else encountered this problem? Or does anyone have any suggestions on what I can do to remedy this situation? Thanks in advance!
- Ian
05-18-2017 02:10 PM - edited 05-18-2017 02:11 PM
Hello tehroxors,
Canon USA released a Service Notice today (May 18, 2017) regarding this issue. Please click http://Canon.us/naxk to read the notice.
You'll also find support contact information on the Service Notice.
05-17-2017 06:14 PM
Hello tehroxors,
We recommend un-installing the application from any affected device. Then, hard reset your device and then reinstall the application with the latest update applied. Does the issue still persist?
Are any other camera functions in-operational?
05-17-2017 07:55 PM
Which device are you talking about? The camera itself or the phone?
05-17-2017 06:38 PM
05-17-2017 09:02 PM
05-17-2017 09:49 PM
05-18-2017 10:20 AM
See details on canon europe site:
05-18-2017 05:23 PM
05-18-2017 06:24 PM
05-19-2017 01:13 AM
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