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7D MK II picture issue

seafans
Contributor

Recently purchased a new &d MKii.  (yesterday)  Using a Conon 100-400 lens and taking pictures high speed and continuous with the shutter release button and then looking at the in Lightroom all the pictures "grayed out" about 30% on the right side of the photo.  How can this be.  This is the 8th canon camera that I have owned and used.  I have never seen this before.

Steve

1 ACCEPTED SOLUTION

From Canon:

Thank you for following up with us.

It is strange the way the right hand side of the image is grayed out. Does this issue happen often or just in this particular environment? Does the gray area stay consistent in the other images you referred to with the same issue?

If you have not already done so I recommend performing a couple of resets on the camera for further testing. Please follow the instructions below.

Power Reset

1. Make sure the camera is off, and then remove the battery, memory card, and lens.

2. Close the battery/memory card doors.

3. Turn the power switch to the "ON" position, and then press and hold down the shutter button for 10 seconds.

4. Release the shutter button, turn the power switch to the "OFF" position, reinsert the battery, memory card, and attach the lens.

5. Power the camera on.

Settings Reset

1. While the camera is on turn the mode dial to "P" which is the program mode which allows all menu options to become available then press the menu button.

2. Move across the top of the menu to the last wrench tab. (Yellow tabs)

3. Go down the menu list to "Clear Settings" and press the Set button.

4. Choose "Clear all Camera Settings", and press the set button.

5. To complete the reset highlight "OK" and press the Func./Set button again.

6. Next, move over to the Custom Functions menu list.

7. Reset the "Clear all Custom Func." settings as well.

We look forward to your reply with the information we have requested. Thank you for choosing Canon.

View solution in original post

30 REPLIES 30

Seems like something Canon has to fix.

 

Is it only in Lightroom? What if you look at the image on the camera screen?

Seafans: were you in Auto mode?

And can you post the exif information please?

Paul

Aperture priority.


@PaulSoebekti wrote:
And can you post the exif information please?

Exif is in the image:

 

Manufacturer:
Canon
Model:
Canon EOS 7D Mark II
XResolution:
72
Y Resolution:
72
Resolution Unit:
Inch
Software:
Adobe Photoshop Lightroom 5.7 (Windows)
Date Modified:
2014:11:21 18:39:36
MetaTools Info Offset:
214
Exposure Time:
1/500 s
F Number:
f/5.6
Exposure Program:
Aperture-priority AE
ISO Speed Ratings:
ISO 4000
Sensitivity Type:
2
Recommended Exposure Index:
4000
MetaTools Version:
2.30
Date Created:
2014:11:21 12:44:42
Date Digitized:
2014:11:21 12:44:42
Shutter Speed:
8.966 s
Aperture Value:
4.971
Exposure Bias:
0 EV
Max Aperture Value:
5
Metering Mode:
Spot
Flash:
Off, Did not fire
Focal Length:
400 mm
Time Created Subsec:
18
Time Digitized Subsec:
18
Color Space:
sRGB
Focal Plane X Resolution:
6086.763
Focal Plane Y Resolution:
6090.15
Focal Plane Resolution Unit:
Inch
Custom Rendered:
Normal process
Exposure Mode:
Auto exposure
White Balance:
Auto white balance
Scene Capture Type:
Standard
Body Serial Number:
032021004098
Lens Specification:
100-400mm
Lens Model:
EF100-400mm f/4.5-5.6L IS USM
Lens Serial Number:
0000000000
Compression Method:
JPEG (old-style)
JPEG Interchange Format:
874
JPEG Interchange Format Length:
12454

Thanks Keith.

Paul

Thanks.  The original picture was RAW and converted to JPEG to email.  The camera is being returned monday.  I have a 5d MK III for a back up and sold my 7D on ebay-why-not a clue!  Should have kept it.

 

Any chance of making one of the offending Raw files available?

You guys are overthinking this. The camera apparently has a shutter problem or a light leak. Trying to figure out which is a waste of effort. If the problem is repeatable, sending the camera back for inspection and/or replacement is obviously the correct course of action.

Bob
Philadelphia, Pennsylvania USA


@RobertTheFat wrote:

You guys are overthinking this. The camera apparently has a shutter problem or a light leak. Trying to figure out which is a waste of effort. If the problem is repeatable, sending the camera back for inspection and/or replacement is obviously the correct course of action.


And what do people who might subsequently have an interest in this thread learn from that attitude, Robert?

 

Time spent trouble-shooting and trying to understand an issue is never time wasted.

Well, we hope that the OP will come back and tell us what Canon finds as the problem.
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