10-17-2014 11:24 PM
10-18-2014 09:56 AM
Quick update, Canon "kindly" agreed to replace the dial plate for free. I haven't got the camera back yet, it will take another week... 3 weeks to replace a dial plate is quite disappointing, I had 2 trips and couldn't use my camera because of this, not good
<chuckle!> You're in Japan, where the cameras are made, and a simple repair takes three weeks. Yet when I drop off a camera at the Canon shop in Jamesburg, New Jersey, it usually arrives at my home the next day.
We have an expression in the U.S.: "The cobbler's children have no shoes."
10-24-2014 04:59 AM
I like that expression Bob
So I just got my camera back, I wasn't charged 1 yen (as it should be) but definitely my first experience with Canon support is negative. It took exactly 3 weeks for them to replace a tiny metal dial cover, and considering that I live in Tokyo this is quite surprising to say the least..
11-04-2014 06:47 PM
Disappointed with Canon. I just ordered a replacement mode dial plate and it will cost $25. The money is not the issue. I have over 7k in Canon gear and being charged for an obvious manufacturing defect is like a slap in the face. The phone number for the replacement part is 866-481-2569. The phone support person immediately knew what the replacement part number was.
05-19-2015 03:51 PM
I just lost the mode dial cap for the second time in less than a year -- first time the camera was only about 4 months old. Canon said that I could send it in to have them repair the camera -- eventhough the camera was new it would cost a minimum $219 for them to replace the less than $20 part. Really bummed out on this. Now I need to order the part again because I lost it last week while hiking in Utah and couldn't find the part on the trail
05-19-2015 07:31 PM
05-20-2015 08:14 AM
If you have the means, I created a dial plate using sticker printing paper and an internet photo for reference. Not perfect, but pratical until i had to send camera in for other repairs and had it replaced. Just need to make sure to match the camera modes.