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Occasional Contributor
Posts: 7
Registered: ‎01-13-2020

6d Mark ii all back buttons stopped working

Hi,

 

Has anyone ever experienced this issue. all back buttons on my 6d Mark ii suddenly stopped working (i.e menu, info, Q, playback, set, live view, delete). The touch screen is also not responding. 

Honored Contributor
Posts: 5,164
Registered: ‎06-25-2014

Re: 6d Mark ii all back buttons stopped working

That can be a symptom that water got into the camera. If rain water, put the camera in a warm, dry place and hope for the best. If seawater, you may need to start shopping for a new camera.

Bob
Philadelphia, Pennsylvania USA
Occasional Contributor
Posts: 7
Registered: ‎01-13-2020

Re: 6d Mark ii all back buttons stopped working

Thanks for your comment. Couldn't have been water, unless sweat counts.
VIP
Posts: 11,902
Registered: ‎12-07-2012

Re: 6d Mark ii all back buttons stopped working

Reset it to factory settings. Menus, tools, clear all settings and custom settings.

EOS 1DX and 1D Mk IV and several lenses!
Occasional Contributor
Posts: 7
Registered: ‎01-13-2020

Re: 6d Mark ii all back buttons stopped working

Cannot access the menu because the menu button is unresponsive.
VIP
Posts: 11,902
Registered: ‎12-07-2012

Re: 6d Mark ii all back buttons stopped working

It is broken call Canon 

EOS 1DX and 1D Mk IV and several lenses!
Occasional Contributor
Posts: 7
Registered: ‎01-13-2020

Re: 6d Mark ii all back buttons stopped working

Okay, will do
Honored Contributor
Posts: 5,164
Registered: ‎06-25-2014

Re: 6d Mark ii all back buttons stopped working


@Toju wrote:
Thanks for your comment. Couldn't have been water, unless sweat counts.

Sweat sometimes does count. And because sweat can be salty, the outcome isn't always good.

 

A few cameras are pretty well insulated against water damage. Most are not.

Bob
Philadelphia, Pennsylvania USA
Occasional Contributor
Posts: 7
Registered: ‎01-13-2020

Re: 6d Mark ii all back buttons stopped working

Thanks, it's still under warranty so I'll take it to the service center and see what happens
Esteemed Contributor
Posts: 3,612
Registered: ‎02-17-2016

Re: 6d Mark ii all back buttons stopped working

Is the Lock switch on?

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