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New Contributor
Posts: 4
Registered: ‎10-20-2018
Accepted Solution

6D Mark II hang / freeze with 1.0.4 firmware

[ Edited ]

Hi, I replaced my 5D Mark II with a 6D Mark II, and today was the first day I took it out for kids soccer action.

 

During the morning the camera hanged / froze twice, nothing was responding, LCD was on, power button did nothing, I had to pull the battery to get going again.

 

When I received the camera, I upgraded the firmware to 1.0.4, that is supposed to have fixed hang / freeze problems.

 

I was shooting with a Canon 70-200 2.8 L IS (original version), Av 2.8, ISO Auto minimum shutter speed 1/1000, AI Servo, high speed multi shot, GPS on, WiFi off.

 

The viewfinder has a black spot, so I may replace the camera for that anyway, but the hang is concerning.

 

Any ideas?

VIP
Posts: 8,328
Registered: ‎08-13-2015

Re: 6D Mark II hang / freeze with 1.0.4 firmware

I seriously doubt if firmware is the problem.

 

The two most common causes of a camera “hanging” seem to be either a bad circuit board or a bad memory card.  But, wIth a problem in the viewfinder, you need to either exchange it or to contact Canon Support.  I would exchange it.  

Make sure you only use full size SD cards from major manufacturers.  I do not advise purchasing discounted cards on eBay or Amazon, either.  There are counterfeits out there.  Be sure to perform a low level format on new cards, too.

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"I don't rent software. I use Photoshop CS6, ACR 9.8 and Lightroom 6.8 ."
Frequent Contributor
Posts: 73
Registered: ‎07-19-2014

Re: 6D Mark II hang / freeze with 1.0.4 firmware

I have seen Canon bodies get weird with certain aftermarket batteries, too, and that tends to happen after firmware updates.

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I'm a cinematographer in Chicago using mostly Canon gear. I also founded MKE Production Rental in Milwaukee.
New Contributor
Posts: 4
Registered: ‎10-20-2018

Re: 6D Mark II hang / freeze with 1.0.4 firmware

I'm using the supplied Canon battery, and a SanDisk Extreme Pro 64GB SDXC UHS-I memory card.

I think it would be best if I exchange the camera.

Reputable Contributor
Posts: 958
Registered: ‎11-19-2017

Re: 6D Mark II hang / freeze with 1.0.4 firmware

[ Edited ]

Exchange it yes. 

 

I've been on v1.0.4 since its release

I use the same brand/size/model memory cards

Use both Canon and aftermarket Watson batteries.

Have the v2 70-200 f2.8. (only difference)

 

I have no issues.  

Rick
Bay Area - CA
~6D2 (f/w 1.0.4) ~16-35mm f2.8L II, 50 f1.8 STM, 85 prime USM, 70-200 f2.8L IS II ~70-300 USM II ~Sigma 24-70 f2.8 Art (f/w 2.02)
~Sigma 150-600 C + TC1401 1.4x (f/w 2.00) ~Speedlite 430 EX II ~DxO PhotoLab Elite ~Windows10 Pro1903 ~EVGA RTX 2080 FTW3 Ultra
VIP
Posts: 11,341
Registered: ‎12-07-2012

Re: 6D Mark II hang / freeze with 1.0.4 firmware

" I upgraded the firmware to 1.0.4, ..."

 

This could be the problem.  If the FW update didn't install correctly it could cause the problem.  Bottom line your camera needs to go to Canon.  If the FW install is screwed up there is nothing you can do most likely.

The fact somebody else is not experiencing 1.0.4 FW issues is meaningless. Call Canon 1 (800) 652-2666

EOS 1DX and 1D Mk IV and several lenses!
Highlighted
VIP
Posts: 11,341
Registered: ‎12-07-2012

Re: 6D Mark II hang / freeze with 1.0.4 firmware

"I'm using the supplied Canon battery, and a SanDisk Extreme Pro 64GB SDXC UHS-I memory card."

 

This is not the cause.

EOS 1DX and 1D Mk IV and several lenses!
Reputable Contributor
Posts: 576
Registered: ‎01-25-2018

Re: 6D Mark II hang / freeze with 1.0.4 firmware

Returning the camera for another is probably the best choice, if it is past the return period Canon provides exceptional repair service.

 

The only other user check I would do is make sure the battery is fully charged and the battery terminals didn't get a foreign substance on them during handling.  My 1D Mark II will very infrequently freeze during high speed shooting when a battery is both getting old and is also nearly discharged but that shouldn't be an issue with a new battery.  After it happened the second time I realized the clue was the battery indicator which would drop during rapid shooting and them move back up when I paused.

 

I had the first glitch with my 1DX yesterday but that was user induced.  It held the shutter open for a few seconds and then showed an error message but it was because I didn't have the 70-200 2.8 lens seated firmly.  My only guess is that I inadvertently bumped the lens release while quickly switching between two cameras covering soccer in miserable weather (35 degrees with a high wind warning and winds were gusting to 50 MPH).  I am taking this near case of "flying lens" as a warning to be more careful in the future while fumbling between camera bodies with frozen fingers.  It was interesting watching one goalie punt the ball and having it end up behind him courtesy of mother nature.

 

Rodger

EOS 1DX M2, 1DX, 1D M2, EOS 650 (film), many lenses, XF400 video
New Contributor
Posts: 4
Registered: ‎10-20-2018

Re: 6D Mark II hang / freeze with 1.0.4 firmware

My camera is only a few days old, so I RMA'd it with the online store.

 

Thank you for all the good suggestions.

New Contributor
Posts: 1
Registered: ‎03-14-2019

Re: 6D Mark II hang / freeze with 1.0.4 firmware

I have exactly same problem. Brand new 6D Mark ii, Canon 24-70/2.8, latest 1.0.4 firmware, SandDisk Extreme Pro. On my first shoot outside the camera froze with the screen on, viewfinder blank, on/off button unable to shut it down. Had to remove battery to reset (2 bars left on the charge) and then it froze again 5 minutes later.

This is so disappointing!

I think I will have to exchange it. I have 14 days left on the exchange deadline.

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