Canon Community Canon Community
 


Reply
Highlighted
New Contributor
Posts: 3
Registered: ‎12-26-2019

5DMKIII can't communicate via USB port

Cannot communicate with the camera from Lightroom or from EOS Utlity 3.11.1  Get an error message "Failed to communicate with Camera. Check connections".  Tried connecting with two different computers and two different USB cables.  Problem appears to be with camera itself.  I can still take photos and view them inside the camera.  I just can't get them out.  Any ideas?

Highlighted
Product Expert
Product Expert
Posts: 1,016
Registered: ‎10-17-2012

Re: 5DMKIII can't communicate via USB port

Hello JayPegg88, 

I understand you are unable to connect your EOS 5D Mark II to your computer.  I am sorry this is the case.  What is the Operating system and computer type on the machine you are using? 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Highlighted
New Contributor
Posts: 3
Registered: ‎12-26-2019

Re: 5DMKIII can't communicate via USB port

Tim, Thanks for the reply.  I am using a MAC PRO (2013) running MAC OS 10.15.2 (Catalina). My camera is a 5DMKIII running Ver 1.1.3

Highlighted
New Contributor
Posts: 3
Registered: ‎12-26-2019

Re: 5DMKIII can't communicate via USB port

I just found this posted on the Adobe website....

 

Tethering does not work with Canon cameras

Tethering does not work with Canon cameras on the latest update (10.15.2) of macOS Catalina.

I guess I'll just have to wait for next Apple OS update   Smiley Sad

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement