05-07-2019 01:33 PM
Is there some setting on the EOS cameras (besides being set on "Auto") that will prevent the Custom White Balance confirmation diaglog box from popping up once the image you want to use for the white balance has been selected? So that the image information isn't actually used to change the White Balance?
Previously on my 5D the Custom White Balance function has worked, with the dialog box asking for confirmation that I want that image's white balance information imported popping up, requiring me to select "OK" or "Cancel". I would select "OK" and then I could see the camera processing the new information and then see that the WB had changed on the menu display.
But now, when I get to the image I want to select, if "Custom White Balance" is selected on the top of the camera, when I hit the "Select" button on the back of the camera, I get no pop up box, instead I am returned to the red menu, with the seelction highlighted again on "Custom White Balance". If I then select "Custom White Balance" again, it starts the process over again. I'm caught in a loop.
If "Auto White Balance" is selected on the top of the camera, and I try to set the Custom White Balance from the menu, I get an orange box prompting me to change the setting on the top of the camera to "Custom White Balance". Even if I do that and immediately go back to the Menu, I do not get the confirmation box once I select the target image.
The reason I think it could be a setting, or some kind of user error, is that I tried setting the Custom White Balance on my old 20D, just to see what would happen and I'm experiencing the exact same issue.
The camera manual says to 1) capture the target image, 2) select Custom White Balance from the red menu, 3) Select the target image captured in step 1, 4) press "set", and 5) change the WB menu on the top of the camera to "Custom White Balance". If I try to follow this, the process fails at step 4, where I get the orange box telling me to change the WB menu to CWB.
I have tried: Using the sequence outlined in the camera manual, using a different card, newly formatted card, removing card and battery and doing a hard reset of the camera by holding down shutter button for 20 sec, and reinstalling the firmware.
Solved! Go to Solution.
05-07-2019 08:36 PM
When you select the image you wish to use for the CWB, you press the Set/ Select button on the back of the camera and like you said are returned to the menu. This is where the process stops. The CWB information is now set in the camera. Any further going back into the CWB menu function, like you said, just starts the process over. All you need to do from there is to press the <AF-WB> and use the multicontroller to select the Custom WB icon on the top LCD panel. Shoot a few photos after you set the Custom WB and check to see if it is correct.
05-08-2019 08:58 AM
05-08-2019 09:07 AM
05-09-2019 06:41 PM
I have copied and pasted the Canon Knowledge Base article that covers the process step by step. It is located on our web site, here, for your convenience. The color temperature won't reflect a kelvin value on the screen, it will only ever show the Custom WB icon. The EOS 20D and EOS 5D are more or less identical in this process, which is why it seems the same for both. Whether you have it set correctly or not should show in the images, take a couple before and after shots.
With custom white balance, you shoot a white object that will serve as the basis for the white balance setting. By selecting this image, you import its white balance data for the white balance setting.
|1. Press the <AF WB> button. ()|
|2. Select the custom white balance.|
|3. Photograph a white object.|
|4. Select [Custom WB].|
|5. Select the image.|
05-09-2019 07:09 PM
Thanks again Tim for the information!
I was able to verify today that the process outlined in the manual does work, the CWB is set on the 5D Classic without the dialog window asking for confirmation, like the Mark II. I think my lighting scenarios were too similar for me to see the difference before. Today I compared two very different light sources and could clearly see the changes in the CWB. Thanks so much for responding!
09-04-2019 12:11 PM
Hellocan2family, I recently have been experiencing the same problem with my 5D. However, I can clearly see the differences in the images before and after. Glad I found this post. And thanks, Tim, for the information.