01-20-2021 12:32 AM - edited 01-20-2021 12:34 AM
Having trouble connecting my mark II to my macbook.
All forums and tutorials tell me to install the EOS utility software but when I look at software download from the Canon site, it's not there for download. Should I download the one for Mark III?
01-20-2021 07:28 AM
Yes. If you download the EOSU 3 installer it will also install EOSU 2. It says that in the details of the application download. EOSU 2 is the one for the 5D Mark II.
01-20-2021 09:21 AM
Downloaded it but it gets stuck on "Connect a EOS Camera".
It cant seem to find my mark ii. Thought it would be a MacOs Catalina problem so I upgraded to big sur last night but still the same problem.
01-20-2021 09:40 AM
First check if the computer is recognizing your camera.
Open the Image Capture app and see if your camera shows up.
Once you know your camera is recognized go to the Canon Utilities-EOS Utility-EU2 folder in your applications folder and double click EOS Utility 2.
01-20-2021 09:48 AM
ImageCapture does not show my camera.
Interestingly, as I was trying to connect it, my liveview/sharing button turned blue at some point and allowed me to transfer pictures to my computer. So there's a connection but no software recogizes my camera right now.
Can this be because of a seeting on my camera itself?
Appreciate your help!
01-20-2021 10:47 AM
I downloaded it for my 5D Mark II yesterday using the Mark IV field while speaking to tech support and that worked. Icon went into my dock as EOS Utility not EOS Utility 2 as before.
01-20-2021 10:59 AM
01-20-2021 01:34 PM - edited 01-20-2021 01:35 PM
If the camera is downloading images to your computer then there isn't a problem with the USB port.
I don't believe the HDMI port can be used for anything other than viewing what's on the card in the camera.
Do you have access to a different computer to try or anyone who can give direct assistance?