Canon Community Canon Community
 


Reply
Occasional Contributor
Posts: 7
Registered: ‎01-20-2021

5D Mark II EOS utility software

[ Edited ]

Hi all,

 

Having trouble connecting my mark II to my macbook.

All forums and tutorials tell me to install the EOS utility software but when I look at software download from the Canon site, it's not there for download. Should I download the one for Mark III?

 

k

VIP
Posts: 8,126
Registered: ‎11-13-2012

Re: 5D Mark II EOS utility software

Yes. If you download the EOSU 3 installer it will also install EOSU 2. It says that in the details of the application download. EOSU 2 is the one for the 5D Mark II. 

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic
Occasional Contributor
Posts: 7
Registered: ‎01-20-2021

Re: 5D Mark II EOS utility software

Downloaded it but it gets stuck on "Connect a EOS Camera".

It cant seem to find my mark ii. Thought it would be a MacOs Catalina problem so I upgraded to big sur last night but still the same problem.

VIP
Posts: 8,126
Registered: ‎11-13-2012

Re: 5D Mark II EOS utility software

First check if the computer is recognizing your camera.

 

Open the Image Capture app and see if your camera shows up.

 

Image Capture 2021-01-20 09-36-19.jpg

 

Once you know your camera is recognized go to the Canon Utilities-EOS Utility-EU2 folder in your applications folder and double click EOS Utility 2.

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic
Occasional Contributor
Posts: 7
Registered: ‎01-20-2021

Re: 5D Mark II EOS utility software

ImageCapture does not show my camera.

Interestingly, as I was trying to connect it, my liveview/sharing button turned blue at some point and allowed me to transfer pictures to my computer. So there's a connection but no software recogizes my camera right now.

Can this be because of a seeting on my camera itself?

Appreciate your help!

New Contributor
Posts: 1
Registered: ‎01-20-2021

Re: 5D Mark II EOS utility software

I downloaded it for my 5D Mark II yesterday using the Mark IV field while speaking to tech support and that worked. Icon went into my dock as EOS Utility not EOS Utility 2 as before.

VIP
Posts: 8,126
Registered: ‎11-13-2012

Re: 5D Mark II EOS utility software

Page 186 of the manual describes that.

If all you want to do is get images to computer looks like you won’t need EOSU.

If you want EOSU for other reasons you will need someone else to jump in since it works with both my cameras.
John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic
Occasional Contributor
Posts: 7
Registered: ‎01-20-2021

Re: 5D Mark II EOS utility software

I'm trying to tether my camera to a computer so i can see the image directly into capture 1.

Wonder if its a problem with my USB port.

Could i do that through the HDMI?

k

VIP
Posts: 8,126
Registered: ‎11-13-2012

Re: 5D Mark II EOS utility software

[ Edited ]

If the camera is downloading images to your computer then there isn't a problem with the USB port.

 

I don't believe the HDMI port can be used for anything other than viewing what's on the card in the camera.

 

Do you have access to a different computer to try or anyone who can give direct assistance?

 

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic
Occasional Contributor
Posts: 7
Registered: ‎01-20-2021

Re: 5D Mark II EOS utility software

I tried on two different computers and the problem is on both.

I'll try a third computer now.

k

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement