02-08-2019 09:41 PM
Just received the camera back from Canon Service in California.
They were not able to reproduce the issue I was having, but they did go ahead and replace:
Cover Ass'y Top Part #CG2-5251-000
Pentaprism Ass'y Part #CY3-1795-000
There was clear plastic protective tape over the shutter button and the top LCD screen - so I am guessing those items were part of what they replaced?
I have only had the camera for an hour, but eveything seems to be working perfectly (so far) and it may be my imagination, but the AF seems to be more responsive than it was before. I will report back if the issue reappears.
NOTE: I also paid to have them install Canon LOG as long as it was there anyway.
02-08-2019 10:09 PM
They took mercy on me since I was just a few weeks out of warranty, had such a low shutter count and had reported the same issue previous to the warranty expiring (I just did not send it in prior to expiration date). Becase of that they did not charge anything for the service - just $14 for return shipping.
This was my first experience with Canon Service even though I have owned several Canon cameras since 1973 (only Canons in fact). I have to say I was totally impressed with every aspect if the interaction - timely updates, great phone support from the gal who contacted me via phone to clarify the issue upon receipt of the camera and quick turnaround (2-days in-house).
Because of they way this was handled (they could have been inflexible about it), this pretty well seals my decision to buy one of their high-end EOS R's after they release them as my next camera (assuming the 5D4 does not fail me again).