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Occasional Contributor
Posts: 6
Registered: ‎03-05-2021
Accepted Solution

2 Broken Canons in 1 Month

Literally want to cry. My 80D of less than a year’s audio stopped working (stopped using my external mic so no audio was recorded along with video ) and had a 3 year warranty so I sent it in to Canon to get repaired . While it was gone I needed a camera because YouTube is my job and I (stupidly in retrospect) bought a Canon R6 with all the bells and whistles it was $3,400!!. Well guess what ?
I get my 80D back and the same day; the audio jack on my New R6 stops working !! No audio on any videos
But wait it gets better
So I’m thinking “ok at least I have my 80D to back me up while the R6 is being repaired “ nope ! As of an hour ago the 80D audio is no longer working either .
I’m gutted . Any suggestions? Heard of this happening to others ? Over 5,500 k spent on New canons with nothing to show for it .
Valued Contributor
Posts: 465
Registered: ‎02-23-2020

Re: 2 Broken Canons in 1 Month

More information needed; what exactly are you using for external audio and how is it all connected?

--
Ricky

EOS 5D IV, 50mm f/1.2L, 135mm f/2L, 600EX-RT (x6), ST-E3-RT, Vixia HF G50
Occasional Contributor
Posts: 6
Registered: ‎03-05-2021

Re: 2 Broken Canons in 1 Month

I’m using a saramonic lapel mic system so the receiver is connected to the camera’s audio jack .
Esteemed Contributor
Posts: 3,208
Registered: ‎11-19-2017

Re: 2 Broken Canons in 1 Month

Greetings,

If the MIC or 3rd party product I was plugging into my camera(s) caused 2 to fail in a row, I might consider a different brand or it as culprit. 

~Rick
Bay Area - CA
~6D2(v1.1.0) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100 ~ImageClass MF644Cdw ~LBP622dw
VIP
Posts: 11,422
Registered: ‎08-13-2015

Re: 2 Broken Canons in 1 Month


@Lorry77 wrote:
I’m using a saramonic lapel mic system so the receiver is connected to the camera’s audio jack .

The MIC input on the camera is looking for a low level mic signal.  You need to check the output level of your receiver.  Make sure that it is not putting out a high level output, line level signal.

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"Doctor told me to get out and walk, so I bought a Canon."
Occasional Contributor
Posts: 6
Registered: ‎03-05-2021

Re: 2 Broken Canons in 1 Month

I’m going to try and see if I can get a different mic and see if my camera / cameras will work differently with it today otherwise both with will be sent out for repair : (
Occasional Contributor
Posts: 6
Registered: ‎03-05-2021

Re: 2 Broken Canons in 1 Month

Thank you to all

@Waddizzle ; I’m not sure how to check the levels the receiver is just a tiny thing that sits on top of my camera


@Shadowsportas; I’m going to try and see if I can get a different mic and see if my camera / cameras will work differently with it today otherwise both with will be sent out for repair : (
Occasional Contributor
Posts: 6
Registered: ‎03-05-2021

Re: 2 Broken Canons in 1 Month

I just want to thank everyone who answered ! You all were right it was something to do with my saramonic lapel mic frequency and not the cameras ! I got a basic ($150 usd model) Rode Shotgun mic and it works fine with both cameras. To say I’m relieved would be an understatement; thank you again as if not for your answers both cameras would be on their way to Canon repair now : )
VIP
Posts: 11,422
Registered: ‎08-13-2015

Re: 2 Broken Canons in 1 Month


@Lorry77 wrote:
Thank you to all

@Waddizzle ; I’m not sure how to check the levels the receiver is just a tiny thing that sits on top of my camera


Alll you need to do is check the written specifications for the receiver, an bone up on the different types of audio signals.

 

Gald to see that you go the issue resolved with a simple fix.  I suspect the problem was a signal level mismatch.

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"Doctor told me to get out and walk, so I bought a Canon."
Esteemed Contributor
Posts: 4,651
Registered: ‎02-17-2016

Re: 2 Broken Canons in 1 Month

I would suspect that the audio would distort if the level was high enough to blow out the camera. The issue appears to be a radio reception problem, not a camera problem.

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