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Occasional Contributor
Posts: 11
Registered: ‎09-16-2021
Accepted Solution

1Dx does a self-power down and dumps photos

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I have a 1Dx and recently after shooting a 40 frame burst the camera powered itself down before it wrote the directory to the CF card. All photos were lost. What's more is the camera cannot be powered back up until the battery is reseated. This is an intermittant problem, but serious enough because I cannot repeat event I am covering. I am wondering if anyone has an idea as to why this is happening?   Thank you.

Forum Elite
Posts: 14,339
Registered: ‎12-07-2012

Re: 1Dx does a self-power down and dumps photos

Call Canon and set up a service ticket. 1 (800) 652-2666

EB
EOS 1DX and 1D Mk IV and several lenses!
Occasional Contributor
Posts: 11
Registered: ‎09-16-2021

Re: 1Dx does a self-power down and dumps photos

Thank you for your response. After returning from my assignment, I repeated the process I used in the field a half dozen times and the camera worked flawlessly. So it made me think that it might be a heat related issue since out in the field the camera is exposed to the hot sun for hours at a time, or maybe it was the firm ware.

 

Yesterday I spoke in length with a Canon tech, who was very thorough by the way, about this problem and asked about sending it in. He said exactly what I thought he'd say....if the problem could not be repeated the camera would be returned NTF, and he's correct.

 

If I had a better understanding of why it takes reseating the battery to restore power to the camera after it goes through a self-power down, I'm sure that would pinpoint the problem and provide an idea of the cost to repair. As the camera is no longer under warranty, my company may opt to upgrade to a newer workhorse, which in its day, this camera was. 

 

Perhaps I'll recommend that the next time this camera does a self-power down, I should leave it in that condition and send it in to Canon. Maybe they could work the problem in reverse. If anyone else has experienced this I'd like to know what they did to resolve the problem.

 

Thank you,

Forum Elite
Posts: 14,339
Registered: ‎12-07-2012

Re: 1Dx does a self-power down and dumps photos

"... maybe it was the firm ware."

 

Very unlikely to be a FW problem, to the extent it isn't.  It could be, outside chance, a CF card problem. A new one might be a goood idea.

EB
EOS 1DX and 1D Mk IV and several lenses!
Forum Elite
Posts: 14,339
Registered: ‎12-07-2012

Re: 1Dx does a self-power down and dumps photos

"... it made me think that it might be a heat related issue ..."

 

Good thought because cameras do not like to get hot. Now by that I mean very hot. They are designed to be used outside in the Sun. I have done so on many occasions with my 1DX and earlier 1 series cameras. I have shot in the southwest dessert with no problems. The one that does get very hot and shut off is me! If it is too hot for you than its probably a good chance its too hot for the camera.

EB
EOS 1DX and 1D Mk IV and several lenses!
Forum Elite
Posts: 14,339
Registered: ‎12-07-2012

Re: 1Dx does a self-power down and dumps photos

"... if the problem could not be repeated the camera would be returned NTF,..."

 

You can always request a C&C done by Canon. Its general maintenance. They will do an amazing job cleaning and checking out the entire camera even down to meeting all specs. If anything is found to be out of spec they will adjust it. They come back looking brand new. Might be well worth it.

EB
EOS 1DX and 1D Mk IV and several lenses!
Occasional Contributor
Posts: 11
Registered: ‎09-16-2021

Re: 1Dx does a self-power down and dumps photos

Thanks again for your response.

 

When I get back into the office I'm going to do more testing. I put an ID on my CF cards, so I'll replace the two that were in the camera and see if that makes a difference. 

Occasional Contributor
Posts: 11
Registered: ‎09-16-2021

Re: 1Dx does a self-power down and dumps photos

Thanks for your response.

 

Our cameras do need cleaning and a request to the company has been made. Paperwork, paperwork, paperwork!!

Occasional Contributor
Posts: 11
Registered: ‎09-16-2021

Re: 1Dx does a self-power down and dumps photos

Thank you for your response.

 

The heat thing was just a thought. Our cameras go through weather extremes and I would have been very surprised if turned out to be the cause.

Forum Elite
Posts: 14,339
Registered: ‎12-07-2012

Re: 1Dx does a self-power down and dumps photos

Good luck! Hope you find the solution.

EB
EOS 1DX and 1D Mk IV and several lenses!
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