18-80 AF servo and lens data not working on 1DX Mark II

[pixelrelfex]

I have an 18-80 cinema lens and suddenly the AF servo stopped working as well as communication between the lens and a 1DX Mark II.  I have a backup 18-80 and this one is also doing the same thing. Suggestions?

[Waddizzle]

Contact Canon Support.

[pixelrelfex]

I tried was on hold for two hours and then the call got disconected. 

[jrhoffman75]

Are you sure they are compatible?

The spec for the 1d X Mark II battery is about 10 volts. The manual for the lens states 12 volts. May not be enough battery power for AF operation.

[pixelrelfex]

I am pretty sure you are correct as I've used the lens on other Cinema cameras and not on a DSLR.  I'll have to figure out a way to run power to it. Thanks!

[Waddizzle]

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@pixelrelfex wrote:

I tried was on hold for two hours and then the call got disconected. 

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I believe that they also have an email contact, too.  If it is an emergency, try the phone again.  

BTW, they could be experiencing server or network issues today.  I could not login a few hours ago.