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New Contributor
Posts: 2
Registered: ‎09-14-2013

my canon rebel T3i isnt being recognized by my computer all of a sudden

I cant figure out why my camera isnt being recognized by my computer.  And my EOS Utilitysoftware only has the Monitor folder and Picture Style Editor highlighted--- all ther others are greyed out as in not available.  I have used this for 2 years already with no problems

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Respected Contributor
Posts: 1,005
Registered: ‎10-23-2012

Re: my canon rebel T3i isnt being recognized by my computer all of a sudden

Hi spaghettimark!

 

Thanks for posting on the Canon Forum!

 

To help the community and myself determine what is causing this, we need some more information.

 

  1. What operating system are you running on your computer?
  2. What version of EOS Utility do you have installed?
  3. Are there any devices connected to your computer other than the camera?

If this is a time sensitive-matter, additional support options are available at Contact Us.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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New Contributor
Posts: 2
Registered: ‎10-03-2013

Re: my canon rebel T3i isnt being recognized by my computer all of a sudden

I can't get my camera (Rebel T3i) to show up on my iMac (running OS 10.7.5). This may be because it's an Intel Mac? But it seems very odd to sell a camera that doesn't work on every computer you plug it in to Smiley Sad Are there any options for me to get my computer and my camera talking?

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Product Expert
Posts: 978
Registered: ‎10-16-2012

Re: my canon rebel T3i isnt being recognized by my computer all of a sudden

Hi Memsaab,


If you're using the original version of software for your camera, I recommend updating it.  Please contact us for information regarding the software update.  When you do, please let us know you're using a Mac.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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New Contributor
Posts: 2
Registered: ‎10-03-2013

Re: my canon rebel T3i isnt being recognized by my computer all of a sudden

I finally found the link for software for this and updated it Smiley Happy All working fine, although it was difficult to find that page!!!! Thank you. Love the camera.

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New Contributor
Posts: 2
Registered: ‎09-14-2013

Re: my canon rebel T3i isnt being recognized by my computer all of a sudden

Operating system is Windows 7 ultimate

right now i have uninstalled the EOS  but i have Eos Digital Ver 24.1 Solution Disk..(utility says 2.10)

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Respected Contributor
Posts: 1,005
Registered: ‎10-23-2012

Re: my canon rebel T3i isnt being recognized by my computer all of a sudden

spaghettimark,

 

Try downloading the update for EOS Utility from the Canon USA website below:

 

http://www.usa.canon.com/cusa/support/consumer/eos_slr_camera_systems/eos_digital_slr_cameras/eos_re...

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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New Contributor
Posts: 1
Registered: ‎04-18-2014

Re: my canon rebel T3i isnt being recognized by my computer all of a sudden

I have Windows 7 and just downloaded EOS Utility 2.  My computer is still not recognizing my camera

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