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Posts: 2
Registered: ‎03-13-2021

Re: canon camera not recognized by windows 10

I have an addtional solution that may work for those with the standard version of Windows 10. It's not driver based, it depends on the processor your PC is running. Apparently Canon and AMD don't play nice. I have a PC running on an AMD Ryzen 5 3600XT and I was having the same issue with my Rebel T5. It was not being reconized and came up as an unknown USB device. 

 

The fix? I put a USB hub between the camera and the computer. So I plugged in my Rebel T5 into the same USB 3.0 hub that my mouse and keyboard are plugged into and Windows recognized it right away. I've read that other people used a USB 2.0 hub and it worked for them as well.

 

I spent so long trying to figure this out that once I did I felt compelled to sign up and provide my solution. Good luck!

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Posts: 11,888
Registered: ‎08-13-2015

Re: canon camera not recognized by windows 10

"I have an addtional solution that may work for those with the standard version of Windows 10. It's not driver based, it depends on the processor your PC is running. Apparently Canon and AMD don't play nice."

 

Actually, the problem is a driver issue associated with the AMD firmware.

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