09-17-2015 06:57 PM
Convinced by Microshaft to "upgrade" from Windows 8.1, the most recent Windows 10 update has rendered all my photo softwear -- Canon and GIMP alike -- unoperational. Everything was working fine until this most recent update, but now can't even download pictures from the camera to the computer. Please help.
(NOTE: This is by no means the first problem inflicted by Windows 10. It temporarily shut down my Norton anti-virus, nearly did in my email client [Thunderbird], also caused problems with my browser [Firefox] and printer [HP Envy 5530]. Many many others report similar problems. Hence it's obvious Microshaft is again violating the anti-trust laws, trying to put everybody else out of business.)
09-20-2015 06:23 PM
You may need to download more recent versions of your applications to resolve this issue. You can do so through Canon's web site, here. You will need the serial number of your camera in order to download this software.
If we could, Click Here to be directed.
09-21-2015 10:18 AM
You can get updated versions of the software from Canon's product page, located here:
The Canon software does not have a feature to check for updates... so you should probably bookmark the page and check back from time to time. Currently Canon has updates for Windows 10 for three of the components.
EOS Utility and DPP are probably the most important.
02-19-2017 05:12 PM
02-19-2017 05:34 PM
03-02-2017 06:25 PM
Thanks for posting.
Just to ensure that we're looking at the same products and software, please let us know if you're also using an EOS Rebel T5 and if you're using a Windows 10 computer.
When you receive an error with the disk installation, are you receiving that when installing a CD-ROM, included with your camera or from the software from our website?
Finally, what error message are you receiving?