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New Contributor
Posts: 3
Registered: ‎09-28-2015

Vertical lines over video??

Using a refurbished Canon Rebel for video and the video ends up having vertical lines and being black and white. I cant figure out what it is. Any ideas?

 lines on video 1

Screen Shot 2015-09-28 at 4.06.31 PM.png

Respected Contributor
Posts: 1,032
Registered: ‎11-14-2012

Re: Vertical lines over video??

Seems something isn't right with your camera.
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Moderator
Posts: 1,945
Registered: ‎07-08-2013

Re: Vertical lines over video??

Hi, nprete!

So that the Community can help you better, we will need to know exactly which Canon EOS Rebel model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 8 AM and midnight ET (5 AM to 9 PM PT) and Saturdays from 10 AM to 8 PM ET (7 AM to 5 PM PT).

Thanks and have a great day!

New Contributor
Posts: 3
Registered: ‎09-28-2015

Re: Vertical lines over video??

heres some specs: EOS Rebel T3 Black EF-S 18-55mm IS II Lens Kit Refurbished

Respected Contributor
Posts: 1,005
Registered: ‎10-23-2012

Re: Vertical lines over video??

nprete,

 

Do those lines appear in the video on the camera's LCD as you are shooting, in playback or just on your computer after you download the video?

 

If this is a time sensitive-matter, additional support options are available at Contact Us.

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 3
Registered: ‎09-28-2015

Re: Vertical lines over video??

It happens on the LCD screen, during playback and on the computer. It's something that happens within the camera. Because I'll be shooting something and it will so some weird stuff all of a sudden like a yellow flash and then the bars will show up. then when I look at the footage on my computer they're still there. Origionally I was hoping it was just a problem with the LCD screen, but it is not Smiley Sad

Respected Contributor
Posts: 1,005
Registered: ‎10-23-2012

Re: Vertical lines over video??

nprete,

 

This looks like something that needs to be further evaluated and corrected by a Factory Service Center.  To start this process, you'll need to complete a Repair Request on our website.

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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