09-11-2019 06:38 PM
09-17-2019 12:19 PM
So that the Community can help you better, we need to know exactly which version of macOS you're using along with which apps you're using to facilitate your download. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!