05-27-2014 11:54 AM
I did the update on mine and that along with my removal of the battery and the lense seems to have fixed my issue. I've probably taken over 5,000 photos since with no problems. I'm retired and traveling so I take a lot of photos for sharing and making of photobooks. The locking up issue was a real nuisance.
I'm wondering if this is purely a T4i issue and is significant. I still see a lot of ads and sales on T3i's and T5i's but never see the T4i mentioned in any sale ads by anyone.
05-31-2014 03:09 AM
I have the same issue - T4i locking up in the ON position. I bought the camera approximately 16 months ago and didn't use it much until this month and a few times the camera locked up and I had to remove and reinstall the battery to get it to function again. Being concerned the camera had some defect I did some experimenting to determine if there is a sequence of events that causes the lock up.
I had been using the 18-135 STM and as I remembered the camera would lock up when I forgot to remove the lens cap then turned the camera ON and then turned ON the "Live View Shooting". With no image in the monitor I realized the lens cap was still on and removed it and then found the camera was locked and I couldn't turn it OFF with the switch. What I found in my experimenting is that when using the 18-135 STM lens, leaving the lens cap on, turning the camera ON and turning the "Live View Shooting" ON causes the camera to lock up each and every time. I repeated the experiment with the lens (EF-S 18-55 IS II) that came with the camera and found the camera never locks in the ON position. At least I now know what will cause my camera to lock up when I use the 18-135 STM lens.
I hope someone else will find this helpful.
05-31-2014 10:12 AM
Interesting. Have you updated your cameras firmware to the latest version? If you have and this is still happening then the latest firmware update evidently has not corrected the issue. Though yor camera is out of the manufactures warranty I would still call Canon and explain this to their support team and they will make it right for you.
Information on the firmware update for the T4i is below. Good luck.
07-05-2014 01:05 AM
Bob - sorry for taking this long to reply. I finally got around to updating the camera firmware. The lock up issue I previously experienced when using the 18-135mm STM lens on my T4i is gone. I tried several times using the same sequence that previously resulted in a lock-up and it did not happen again. Best regards, Rich
10-10-2014 05:44 PM - edited 10-10-2014 05:49 PM
I have the same problem. Bought the camera nearly two years ago. Never openned it. Was sitting in bubble wrap until last week. Took it out, used it for a week. Now when I turn it on, all I get is the info screen. I can't go to liveview or the menu.
I tried the tricks on here. It works to turn the camera off and then in about two seconds turn it on again, then I can bring up the menu or turn on live view or look at pictures etc.
I updated the firmware in this method. But it doesn't matter. When the camera is shut off, it can not come up in liveview or have any of the buttons works, unless I do the shut off and turn back on procedure.
I called customer service and tech support and of course, all they can say is send it in for $190 +shipping to have the problem fixed. I did buy this with a Citi Visa CC that does have extended warranty so am hopefull that they will reimburse, though there are issues with that in that Citi changed the CC # since I had bought the the camera do to fraud concern and say now that they don't have any of the old statements on my card and all I had on this were electronic copies at Citi.
Other info with this, is it does take pictures, so it is writing to the card, even though it can't show the pictures or bring up the liveview (without the off on procedure).
Edit: I see the original poster had a different problem. Mine is as explained in this message. I saw other posts where people explained my same issue, but ended up responding in this thread.
10-10-2014 09:19 PM - edited 10-10-2014 09:21 PM
10-10-2014 09:52 PM
Hey, thanks! I talked to the service person about this earlier and he said no, leaving the battery out wouldn't do anything since it just keeps the date. But neither rep I talked to had ever heard of the turn off and then turn back on procedure either, so I figure they just didn't know, because I had heard of someone else leaving battery out for several days as well to get it to work again.
I had left the battery out for about 20 mintutes or so a couple of times today, perhaps the last one reset it? It is working now. I did several off and on sequences to see if I could get that procedure down and then it just started working. So I am not sure what fixed it now or if it is going to come back. So a bit disconcerting that it is intermittant, but I guess I will use it for a couple of weeks and see if the problem comes back. My extended warranty is goine in three weeks.
I also had fiddled with the AF on the lens AF to Manual a few times during the last go arounds before it started working so that may have had something to do with getting it to work as well.
10-20-2015 11:02 AM