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New Contributor
Posts: 1
Registered: ‎10-31-2014

T3i stuck on "sensor cleaning" screen!

I haven't used my camera in about a month and today I turned it on and none of the buttons would work. The screen was just frozen but the "sensor cleaning" icon was flashing. It didn't even turn off. I had to remove the battery. Now, it's stuck on the "off" screen where is says "sensor cleaning". To turn it off, I still have to remove the battery (I have an external battery on it). Help?!

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VIP
Posts: 12,926
Registered: ‎12-07-2012

Re: T3i stuck on "sensor cleaning" screen!

"(I have an external battery on it)."   Smiley Frustrated

 

As in a battery grip or a AC adapter?  If a battery grip and it is an off-brand get rid of it.  Remove it and install a new Canon brand battery.  If it is the AC adapter do the same.

EOS 1DX and 1D Mk IV and several lenses!
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New Contributor
Posts: 3
Registered: ‎09-22-2015

Re: T3i stuck on "sensor cleaning" screen!

HAve you figured anything else out with this issue? I have been having the same trouble and can't find anything anywhere.

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VIP
Posts: 12,926
Registered: ‎12-07-2012

Re: T3i stuck on "sensor cleaning" screen!

In his case it may be the grip.  Third party grips are notoriously bad.  Do you have one as well?

EOS 1DX and 1D Mk IV and several lenses!
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New Contributor
Posts: 3
Registered: ‎09-22-2015

Re: T3i stuck on "sensor cleaning" screen!

[ Edited ]

No. It is a factory new camera. No additions except a uv filter.

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VIP
Posts: 12,926
Registered: ‎12-07-2012

Re: T3i stuck on "sensor cleaning" screen!

Did you do a "Clear all settings"?  Do so.

EOS 1DX and 1D Mk IV and several lenses!
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New Contributor
Posts: 3
Registered: ‎09-22-2015

Re: T3i stuck on "sensor cleaning" screen!

I did. No change. I have to remove the battery to turn it off and when I turn it back on it indicates sensor cleaning again. Unless I have the memory card compartment open when I turn it on. Then it starts up fine.
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VIP
Posts: 12,926
Registered: ‎12-07-2012

Re: T3i stuck on "sensor cleaning" screen!

I am no fortune teller but, I believe Canon service is in your future.

EOS 1DX and 1D Mk IV and several lenses!
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