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New Contributor
Posts: 1
Registered: ‎02-19-2019

T3i pcitures are coming out black

Hi All!


My t3i was dropped and the viewfinder became very blurry. I had it repaired and just picked it up today.  They overhauled the eye-piece diopter & now the viewfinder is no longer blurry.  Great!


However, I'm noticing now that all modes with ISO-auto are causing the pictures to come out black.  


In a given example, the viewfinder date reads as follows: 

Shutter Speed/ f-stop: 60  4.0

ISO 400


Could there be a possible problem with the Scene Ingelligent Auto function?



Reputable Contributor
Posts: 948
Registered: ‎11-19-2017

Re: T3i pcitures are coming out black

First thing to do.  Reset the camera to defaults and retest.  Might want to test with a second lens if you have more than one.




Have to ask..  Did Canon or a Canon authorized service center perform this repair?


Yes, take it back...  if the reset doesn't help.


No, take it back and hope. 


Admittedly, I'm not the advocate for old tech.  I never would have paid to have a T3i repaired. 


Start with a reset and post back with those results.

Bay Area - CA
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Esteemed Contributor
Posts: 3,402
Registered: ‎02-17-2016

Re: T3i pcitures are coming out black

When you take one of these balck images through the viewfinder, does the viewfinder black out?


It could be a stuck mirror.

Posts: 11,330
Registered: ‎12-07-2012

Re: T3i pcitures are coming out black

"My t3i was dropped and the viewfinder became very blurry."


This is where you should have cut your loses and bought a new (another) camera.  You still need to do so. You can buy a working used T31 for $200 to $300 bucks, with lens(s).

Resetting it is not going to help since it had to be reset when they repaired it. 

EOS 1DX and 1D Mk IV and several lenses!
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