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New Contributor
Posts: 3
Registered: ‎09-20-2017

T3i images and video grainy and discolored, possible hardware damage, help!

[ Edited ]

This is the first time this has happened and it happened right in the middle of the day when some videos were perfect and then all of a sudden once video was problematic, and since then, it hasnt righted itself.  Here are some facts that will help you help me:

 

  • There were no damages to the camera in that it did not get wet, dropped, temp change, particles, nothing
  • Did not take direct photos of the sun or otherwise extreme photo sources
  • Camera has never shown any signs of degradation or otherwise any problems

 

The Problem:

 

Photos AND videos:

  • Look discolored (mostly reddish/purple hues) but not every time, just most times
  • Other times it will be washed out
  • It is almost always grainy
  • View photos attached for better details on this
  • Everything looks bad in the camera LCD display and after downloaded to PC, live and after taking photo

 

 

Troubleshooting steps taken and more info to help:

 

  • Flash and no flash
  • Regular and telephoto lenses
  • ISO from 100 to 3200
  • Every different auto setting, i.e., M, P, A+, Creative, video, etc, etc....
  • Indoor/Outdoor
  • Long and short shutter speeds
  • Using viewfinder and display when taking photo
  • Images look fine if you just look through the glass viewfinder
  • With and without SD card inserted, images look bad on the LCD
  • Tried 2 different batteries, near/full charges

 

 

Not sure what else I can try but I am pretty upset about this one, hopefully there's any easy solution?

 

 

 

 

canon 01.jpgcanon 01.jpg

VIP
Posts: 8,202
Registered: ‎08-13-2015

Re: T3i images and video grainy and discolored, possible hardware damage, help!

Those images do not look encouraging.   They look like a failing image sensor.

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"I don't rent software. I use Photoshop CS6, ACR 9.8 and Lightroom 6.8 ."
New Contributor
Posts: 3
Registered: ‎09-20-2017

Re: T3i images and video grainy and discolored, possible hardware damage, help!

Is that a known issue with EOS?

What are the next steps to correct/fix?
VIP
Posts: 8,202
Registered: ‎08-13-2015

Re: T3i images and video grainy and discolored, possible hardware damage, help!


@JMASTERJ wrote:
Is that a known issue with EOS?

What are the next steps to correct/fix?

All camera bodies are likely to fail at some point in time.  Make sure you have a fully charged battery.  

But, it sounds like your sensor is going bad.  Canon will diagnose the problems for you, and send you an estimate for repairs.

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"I don't rent software. I use Photoshop CS6, ACR 9.8 and Lightroom 6.8 ."
New Contributor
Posts: 3
Registered: ‎09-20-2017

Re: T3i images and video grainy and discolored, possible hardware damage, help!

Ya I forgot to put I tried 2 different batteries as well, both nearly or fully charged, FML, ugh.... there's never a good time to get something fixed for a cost is there....

Thanks for the help though.
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