07-28-2018 02:52 PM
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07-28-2018 04:53 PM
Based on your description I recommend making sure the Wi-Fi feature of the camera is disabled. If the Wi-Fi is enabled the USB terminal of the camera will not output a signal to the computer. When EOS Utility does not detect the camera the image transfer and remote shooting options will be inactive.
The Wi-Fi option can be found in the Setup (yellow wrench) section of the camera's menu. Once it is disabled, reconnect the camera, power it on, and the remote shooting option in EOS Utility will be active.
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