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Posts: 4
Registered: ‎06-23-2018
Accepted Solution

Pictures disappeared from memory card! SOLVED (updated at bottom of thread)

[ Edited ]

Took a ton of pictures today on vacation.  I was able to view them on the camera itself after taking them.  Got home, put memory card in my computer, pictures weren't there.  Put memory card back in camera, pictures were gone from there too.  What the heck?!

 

I tried running a data recovery tool to no avail.  The files it found for me were all old pics.  Nothing from today's date so I did not pay the money to recover them.  All pictures from yesterday and before are still there.

 

There IS a .ctg file with today's date on it.  But the pics themselves are gone.  Is all hope lost?  Is there a better recovery tool to try (used Stellar data recovery tool).

 

ETA: Camera is a Canon EOS Rebel T3i and memory card is PNY Elite Performance 32GB SDHC.

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Honored Contributor
Posts: 5,527
Registered: ‎06-25-2014

Re: Pictures disappeared from memory card!

What model of camera? I guess I have to assume that it's a Rebel, which probably means that what I'm about to say doesn't apply, but ...

If it's a camera with two card slots, Canon makes it easy to lose track of which card is in use. So check both before giving up.

Bob
Philadelphia, Pennsylvania USA
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Re: Pictures disappeared from memory card!

Sorry...that would have been helpful info for me to include in my original post.

 

 

It's a Canon EOS Rebel T3i

 

Memory card is PNY Elite Performance 32GB SDHC

 

In all my years using digital memory cards and all different brands, I've never had this happen before. 

 

I find it odd that it's JUST the pictures from today and all other pics are still on there.   

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Super Contributor
Posts: 224
Registered: ‎02-11-2016

Re: Pictures disappeared from memory card!

Is the memory card in lock position or accidentally bent or moisture exposed ? 

 

Try this link might help to recover files:      http://www.cgsecurity.org/wiki/PhotoRec

 

Search for:   Software like SD recovery pro

 

 

 

 

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Posts: 5,527
Registered: ‎06-25-2014

Re: Pictures disappeared from memory card!


@newsense52 wrote:

Is the memory card in lock position or accidentally bent or moisture exposed ? 

 

Try this link might help to recover files:      http://www.cgsecurity.org/wiki/PhotoRec

 

Search for:   Software like SD recovery pro


Locking a card doesn't make it unreadable, does it? I thought it just made it unwritable.

Bob
Philadelphia, Pennsylvania USA
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Re: Pictures disappeared from memory card!

[ Edited ]

Try to recover again with Photorec. It is free is and it is the best recovery software

 

On the T3i press Menu. In the first Menu tab and look for release shutter without card.

You can set it to either enable or disable. When set to disable it will flash up a message when you try to release the shutter without a memory card. When set to enable it will take a picture and display it but it will not to be saved.  This setting is there for tethering to a computer.  If this scenario is true you have no photos to recover.

EOS 1DX and 1D Mk IV and several lenses!
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Esteemed Contributor
Posts: 2,213
Registered: ‎11-19-2017

Re: Pictures disappeared from memory card!

+1 on PhotoRec...  it's the best!

 

And what Bob said about the lock button is correct. 

~Rick
Bay Area - CA
~6D2 ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100
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Honored Contributor
Posts: 5,527
Registered: ‎06-25-2014

Re: Pictures disappeared from memory card!


@ebiggs1 wrote:

Try to recover again with Photorec. It is free is and it is the best recovery software

 

On the T3i press Menu. In the first Menu tab and look for release shutter without card.

You can set it to either enable or disable. When set to disable it will flash up a message when you try to release the shutter without a memory card. When set to enable it will take a picture and display it but it will not to be saved.  This setting is there for tethering to a computer.  If this scenario is true you have no photos to recover.


One minor clarification: When Ernie says that the camera will take and display a picture but not save it, I think he means that's what happens when there is (or the camera thinks  there is) no card in the camera. If there is a card in the camera, the setting of the "Release shutter without card" option shouldn't matter. (Unless maybe the card is full. I'm not sure what would happen in that case.)

Bob
Philadelphia, Pennsylvania USA
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Posts: 4
Registered: ‎06-23-2018

Re: Pictures disappeared from memory card!

UPDATE:

 

I was able to recover the pictures.  Thanks for all the suggestions.

 

Card was not locked.

 

Menu options weren't changed (aside from which I know the pics saved to the card b/c I'd gone back and reviewed them at multiple times throughout the day).

 

My brother tried multiple recovery programs and had success with ZAR v. 9.2 (they have newer versions...this is just the one he happened to have from a recovery attempt on his phone a year or so ago).  ZAR is the only one that was able to search deeper into the memory card and found all the pics.

 

Interestingly enough, there were 172 pics that were lost and when he checked them all for recovery and began the process, a progress bar showed on the screen.  The first 171 pictures took just a few minutes and only about 1/3 of the progress bar.  When it got to picture 172, it took another 10-15 minutes and the remaining 2/3 of the progress bar.  Things that make you go hmmm...right?

 

So, after having them all saved to a folder on his desktop he went to transfer them to a flash drive for me to move them over to my computer and when it got to picture 172, the flash drive balked and said "no room..."  This prompted him to investigate further and he discovered that that 172nd picture was 8 GIGS which explains why that last picture took so long during the recovery process!  Don't know if that weirdness happened when the recovery was being done or if the memory card is the one that did that and which caused this whole mess in the first place.

 

Either way, I can't trust the card anymore and now don't trust the brand either.  Without knowing what caused the problem in the first place, I'm going back to Transcend and hoping that sticking with a more well known brand will prevent this from happening again.

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Posts: 10,187
Registered: ‎08-13-2015

Re: Pictures disappeared from memory card!

First of all, congratulations on recovering your files.

 

I have had PNY thumb drives that have become unreliable.  I gave up on th brand over a decade ago.  Transcend is not to far behind PNY.  I recommend Lexar or Sandisk.  I use Sandisk Extreme [one word] 32GB SDHC cards without issue in my T5.

 

Remember to always perform a “low level format” in the camera with ALL memory cards prior to first use in the camera.  

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