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Photos have disappeared from my Canon T3i.

Dprabhu1
Contributor
Hello,
I bought a new Canon T3i and used it for the forts time in Paris in July. Now I'm downloading the photos onto my computer only to see that the pictures have disappeared. Can you please help?
2 ACCEPTED SOLUTIONS

I doubt it's the camera & as long as you stop using the card until you've run a recovery program on it YES get another card so you can keep shooting. It's always a good idea to have extra cards on hand. Here's the link to a free recovery program Transcend supplies.

 

http://www.transcend-info.com/support/DlCenter/DLSoftware.asp?SID=4

"A skill is developed through constant practice with a passion to improve, not bought."

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In the future, I advise that you transfer the files from the camera (either by USB connection with the camera or by a device that will read your SD card) directly to the computer drive. Once confirmed that the files are in a single folder, you can feel safe about transfering them to a storage device, like a flash drive, so that they can be conveniently carried about. The original files should remain on the computer drive.

 

I think you should get another SD card because from where I'm sitting, I'm not sure what's going on with your card or camera. It might be necessary to replace your card and it might be necessary to repair your camera. I have no idea. First things first. Protect your pictures.

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21 REPLIES 21

Thanks for all your help! I'll buy another Sd card for sure. Also, how do I repair the camera? Do I send it to canon?

Thanks a lot for your patience and great help. I made a backup of all the files and I was also able to recover the lost files using the recovery tool cicopo suggested. Kudos to both of you!
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