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New Contributor
Posts: 1
Registered: ‎09-09-2018

Not compatible with this version of operating system

I have a Canon Rebel T5 and a Macbook Pro running on OS X Yosemite Version 10.10.5.

When I connect the camera to the computer, I get an error message:   Alert:  Cannot be used with this version of the operating system.

 

I can still import pictures in Photo, but when I try to upload the pictures to a website i use to print them, the folder I created for the pictures is not recognized.    Instead, I have to save them to my desktop to upload to the website.  

 

Can you please tell me how to fix this?

 

Thank you!

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Esteemed Contributor
Posts: 4,186
Registered: ‎02-17-2016

Re: Not compatible with this version of operating system

In image capture what software are you using to start up as the default? I am guessing you have an old version of the Canon EOS utilities selected. Select Photos or iPhoto, whichever you use.

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Honored Contributor
Posts: 6,925
Registered: ‎11-13-2012

Re: Not compatible with this version of operating system

[ Edited ]

You are using Apple Photos to downlaod from camera and that works OK? Am i understading that correctly?

 

What software are you using to try and upload? 

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic
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