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Frequent Contributor
Posts: 80
Registered: ‎02-12-2017

Re: New member needs help

The canon store has not yet shipped the lens that I ordered on the 15th. I may get it on the 27th but will not bet on it. B&H would have shipped it on the 15th, the same day I ordered it. No more canon store for me.
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Posts: 11,140
Registered: ‎08-13-2015

Re: New member needs help


@lurechunker wrote:
I ordered the lens from the canon store on the 15th. It is now the 21st. I made two calls but have not yet received notice that the lens has been shipped. That is not acceptable. I will buy elsewhere from now on. I could have bought it at Digital Goja and had it the same day if willing to make the drive or two days later with free shipping. They are a canon authorized dealer.

"Digital Goja"?  Never heard of them, but that doesn't mean much.  I'm not looking for new Canon vendors.  I like the ones that I always use, as previously noted.  This week they're called "Digital Goja."  Last week, they were called "Digital Gotcha".  

 

My favorite carry-out restaurants has a sign on the wall behind the cash register.  "If you want fast food, then you don't want it here." 

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"Doctor told me to get out and walk, so I bought a Canon."
Frequent Contributor
Posts: 80
Registered: ‎02-12-2017

Re: New member needs help

I ordered and payed for the lens at the canon store on the 15th. It was not shipped until the 21st. Good service?
VIP
Posts: 11,140
Registered: ‎08-13-2015

Re: New member needs help


@lurechunker wrote:
I ordered and payed for the lens at the canon store on the 15th. It was not shipped until the 21st. Good service?

It was shipped about 3 business days after you placed your order, which is about average for many online retailers.  I guess this is why many of them offer some form of "express shipping" for an extra charge. 

 

Whenn it comes to Canon, I have noticed they can have a 2-3 business day lag.  For example, I recently sent a camera in for repair.  I noticed that something was wrong over Thanksgiving.  It took me a week to get a repair ticket.  I mailed it in the first week of December, and the package was delivered within 48 hours.  It took Canon almost a week to send my an email acknowledging that they had received it.  It took another week for them to send me an estimate, by which time it was a few days before Christmas.

 

I authorized the repairs, which took another two weeks to complete, judging by when they sent me an email informing that the repairs had been completed and the camera had been shipped on X date.  I was told to expect the package in 2-3 business days.  The package was delivered to my door later that day.

 

It took them about five weeks to compllete the process.  I chalked it up to the holiday season, and a surge in repairs.  You can always find mediocrity in very short order.  Excellence takes a little bit longer.  Rarely do you find both in the same place.  I had hoped to have my camera repaired in time for the holidays, but no such joy.

 

I think you'll be delighted with the lens.

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"Doctor told me to get out and walk, so I bought a Canon."
Honored Contributor
Posts: 5,558
Registered: ‎06-25-2014

Re: New member needs help


@Waddizzle wrote:

@lurechunker wrote:
I ordered and payed for the lens at the canon store on the 15th. It was not shipped until the 21st. Good service?

It was shipped about 3 business days after you placed your order, which is about average for many online retailers.  I guess this is why many of them offer some form of "express shipping" for an extra charge. 

 

Whenn it comes to Canon, I have noticed they can have a 2-3 business day lag.  For example, I recently sent a camera in for repair.  I noticed that something was wrong over Thanksgiving.  It took me a week to get a repair ticket.  I mailed it in the first week of December, and the package was delivered within 48 hours.  It took Canon almost a week to send my an email acknowledging that they had received it.  It took another week for them to send me an estimate, by which time it was a few days before Christmas.

 

I authorized the repairs, which took another two weeks to complete, judging by when they sent me an email informing that the repairs had been completed and the camera had been shipped on X date.  I was told to expect the package in 2-3 business days.  The package was delivered to my door later that day.

 

It took them about five weeks to compllete the process.  I chalked it up to the holiday season, and a surge in repairs.  You can always find mediocrity in very short order.  Excellence takes a little bit longer.  Rarely do you find both in the same place.  I had hoped to have my camera repaired in time for the holidays, but no such joy.

 

I think you'll be delighted with the lens.


Your experience is surprising to me. IIRC, you live in the greater NYC area, so you presumably sent your camera to the Jamesburg shop. I've always found them to be extremely prompt. To be sure, I'm a CPS member, which is supposed to give one priority service; but even so, what happened to you seems atypical.

Bob
Philadelphia, Pennsylvania USA
Moderator
Posts: 1,746
Registered: ‎10-25-2012

Re: New member needs help

Hi guys!

 

Not making excuses, but the Holidays are extremely busy at our Factory Service Centers, not to mention they're closed for the Thanksgiving weekend and were closed for a long weekend at Christmas this year. This gives them a much longer than usual wait.

 

The normal turnaround time is a week from the time an item is received for all repairs to be completed and shipped back. 

 

As far as our sales process... we're not a huge online store that ships from large  warehouses all over the country. People have come to expect things to be shipped using robots and the automation systems that they use 24/7/365 and to be delivered within 2 days. Our warehouses use people who work normal shifts and pick and pull products to be shipped. It might sound quaint and take a little longer than some of the massive online stores, but it keeps US workers in jobs.

 

We hope this helps clear up how things work!

Reputable Contributor
Posts: 521
Registered: ‎01-31-2017

Re: New member needs help


@RobertTheFat wrote:

Your experience is surprising to me. IIRC, you live in the greater NYC area, so you presumably sent your camera to the Jamesburg shop. I've always found them to be extremely prompt. To be sure, I'm a CPS member, which is supposed to give one priority service; but even so, what happened to you seems atypical.


I ordered a refurbished T6 kit from the Canon site at the end of January. It cost $389.99 and came in a large box. The camera and 2 lenses were well-packaged, each in their own box, inside of the large box. It shipped from the East Coast and I live on the West Coast. It took 4 business days for it to arrive, and I didn't pay for expedited shipping. 

VIP
Posts: 11,140
Registered: ‎08-13-2015

Re: New member needs help


@John_SD wrote:

@RobertTheFat wrote:

Your experience is surprising to me. IIRC, you live in the greater NYC area, so you presumably sent your camera to the Jamesburg shop. I've always found them to be extremely prompt. To be sure, I'm a CPS member, which is supposed to give one priority service; but even so, what happened to you seems atypical.


I ordered a refurbished T6 kit from the Canon site at the end of January. It cost $389.99 and came in a large box. The camera and 2 lenses were well-packaged, each in their own box, inside of the large box. It shipped from the East Coast and I live on the West Coast. It took 4 business days for it to arrive, and I didn't pay for expedited shipping. 


I noted in a previous post that the weekend probably didn't help expedite the order.  I think the camera was ordered on a Wednesday.  I don't know what time of day.  If the order didn't ship out on Friday, then it was likely going to sit over the weekend until Monday.  

 

Meanwhile, by the time Monday morning rolls around, they have collected at least 2 days worth of orders, and I'd bet that the volume of orders on the weekends is likely higher than on weekdays.  I'm not making excuses.  I just don't think there is anything out of the ordinary or unusual about a moderate delay of a few days, especially when a weekend is involved.

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"Doctor told me to get out and walk, so I bought a Canon."
VIP
Posts: 11,140
Registered: ‎08-13-2015

Re: New member needs help


@Stephen wrote:

Hi guys!

 

Not making excuses, but the Holidays are extremely busy at our Factory Service Centers, not to mention they're closed for the Thanksgiving weekend and were closed for a long weekend at Christmas this year. This gives them a much longer than usual wait.

 

The normal turnaround time is a week from the time an item is received for all repairs to be completed and shipped back

 

As far as our sales process... we're not a huge online store that ships from large  warehouses all over the country. People have come to expect things to be shipped using robots and the automation systems that they use 24/7/365 and to be delivered within 2 days. Our warehouses use people who work normal shifts and pick and pull products to be shipped. It might sound quaint and take a little longer than some of the massive online stores, but it keeps US workers in jobs.

 

We hope this helps clear up how things work!


And, it took about 5 working days to turn my camera around once I authorized repairs and payment was received.  I simply had a perfect storm of circumstances to slow everything down.  I had hoped to get it back by Christmas, but I really didn't hold any high expectations.  

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"Doctor told me to get out and walk, so I bought a Canon."
Frequent Contributor
Posts: 80
Registered: ‎02-12-2017

Re: New member needs help

I have DPP downloaded and want to crop an image. May I have step by step procedure? Thanks.
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