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New Contributor
Posts: 1
Registered: ‎07-23-2015

New laptop with windows 8 wont recognize rebel t3

I just purchased a new laptop with windows 8. I loaded EOS digital solutions disk and the new laptop will not recognize my rebel t3. Any suggestions.

Thanks.

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Honored Contributor
Posts: 5,521
Registered: ‎06-25-2014

Re: New laptop with windows 8 wont recognize rebel t3

[ Edited ]

Older Rebels didn't use the new (at the time) Picture Transfer Protocol (PTP) by default, but most recent software expects it. Maybe that's your problem. If so, there should be a menu item on the camera to select PTP as an override.

 

Also, make sure you have the latest versions of the Canon software. The solutions disk that came with your camera is sure to be too old. I believe 29A is the first one that supports any form of Windows 8.

Bob
Philadelphia, Pennsylvania USA
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Posts: 12,884
Registered: ‎12-07-2012

Re: New laptop with windows 8 wont recognize rebel t3

"I loaded EOS digital solutions disk and the new laptop will not recognize my rebel t3."

 

If you go to My Computer" or "This PC" folder, do you see the T3 at all?  Win 8 should see it without any additional drivers or software.  It will look like another drive or memory card, etc.

EOS 1DX and 1D Mk IV and several lenses!
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