I received a new Canon T5i in the mail last week from Ritz Camera. At first everything seemed splendid; this was an upgrade for me from an old XTi and I've been practicing with this camera so that I can cover next week's NASA launch with it.
This morning while shooting video a problem suddenly appeared out of nowhere. Right in the middle of recording a video the video screen turned solid purple and began flashing. I stopped the recording shortly thereafter but the screen continued showing this problem until I took the camera off of movie mode. At that point I started up the live view mode and everything was fine. I returned to movie mode and everything seemed to be returned to normal, but the problem resembled sensor failures I have seen with other cameras in the past.
This greatly concerns me since I am supposed to cover the launch of the Orion capsule next week as an invitee to NASA's social media event. The last thing I need is for the problem to re-appear right in the middle of the launch. I do not know why this happened, what it means, or how to prevent it in the future. The camera has not been dropped or received any damage that I am aware of. It was shipped to me and appeared to be in good condition when it arrived but now I'm concerned that something may have happened in shipping to cause a loose connection or intermittent problem with the sensor. Does anyone here have any experience with this kind of failure and is there any fix for it? Here is a link to the video containing the problem. I re-compressed it but otherwise it is completely unaltered:
https://www.youtube.com/watch?v=biGJ4ThmdJo
Thank you in advance for any advice about this issue.
