Canon Community Canon Community
 


Reply
Occasional Contributor
Posts: 7
Registered: ‎12-26-2015

My mac os x cant recognize my canon rebel t5

I just got a canon rebel t5 and i was connecting my camera to my mac computer which is the mac os x version 10.6.8 and when i plugged my camera to the USB cord and into the computer its saying it doesnt regonize my camera... Im not sure as to what todo next! so far i love canon but this whole connecting my camera to my computer has been such a hassle! 

VIP
Posts: 11,987
Registered: ‎08-13-2015

Re: Mac OS X saying it can't recognize camera?? HELP PLEASE!!

[ Edited ]

Did you install the EOS Utility software that comes with camera?  It is also available for download from Canon.

 

duplicate post.

 

http://community.usa.canon.com/t5/Software/My-mac-os-x-cant-recognize-my-canon-rebel-t5/m-p/159815#U...

 

 

----------------------------------------------------------------------------------------------------------------------------------------------------------

"Doctor told me to get out and walk, so I bought a Canon."
Occasional Contributor
Posts: 7
Registered: ‎12-26-2015

Re: Mac OS X saying it can't recognize camera?? HELP PLEASE!!

yes i did!

VIP
Posts: 8,576
Registered: ‎11-13-2012

Re: My mac os x cant recognize my canon rebel t5

Is your OS up to date? I don't mean updating beyond Snow Leopard (but you probably should) but all the OS files that Snow Leopard requires?

 

Are you using a Canon USB cable?

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic
Occasional Contributor
Posts: 7
Registered: ‎12-26-2015

Re: My mac os x cant recognize my canon rebel t5

i think so.. when i go to software update on my computer it says its up to date.. and yes i am using the canon usb cable!
VIP
Posts: 8,576
Registered: ‎11-13-2012

Re: My mac os x cant recognize my canon rebel t5

[ Edited ]

I just did a Google search, and it looks like the T5 is not supported by Snow Leopard. T4i is the newest Canon listed.

 

https://support.apple.com/en-us/HT201971

I think you will get a more definitive response if you email Apple support.

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement