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New Contributor
Posts: 3
Registered: ‎02-15-2013

My eos not recognizing camera

Hi,

 

Fairly new user...tech newb.  I have had my camera since June and have not had any problems with it until now.  I took a few photos of my dog, came in to upload them to computer, and the camera is not recognized...nothing happens. 

 

Thx for any help.  I don't see a link to actual Canon support :-(

 

Maureen

New Contributor
Posts: 3
Registered: ‎02-15-2013

Re: My eos not recognizing camera

Well, I might have fixed problem....

Reputable Contributor
Posts: 861
Registered: ‎10-12-2012

Re: My eos not recognizing camera

Hello ChewieZander,

If you're still having difficulty, the community or one of our Subject Matter Experts will be more than happy to help!  To ensure the most accurate information is provided, we’ll need to know the model of the camera you are using, as well as the version of Windows or Mac in use.  We look forward to hearing back from you!

New Contributor
Posts: 3
Registered: ‎02-15-2013

Re: My eos not recognizing camera

Nope, still not working...only works w/ EOS instructional CD (!--haven't tried w/ other Canon cds that came w/ camera) is in...w/o disk in, only choice from Control Camera OES Utility screen is "monitor folder"...

 

I have EOS Rebel T3.  Using Windows 7.

 

Thx,

Maureen

Respected Contributor
Posts: 1,005
Registered: ‎10-23-2012

Re: My eos not recognizing camera

Hi ChewieZander,

 

Another device or program may be causing this.

 

  1. Do you have any devices connected to the computer other than the camera?
  2. Do you have any other image related applications or services running in the background (would appear in the system tray)?

If this is a time sensitive-matter, additional support options are available at Contact Us.

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