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New Contributor
Posts: 3
Registered: ‎02-04-2019
Accepted Solution

Movie Format Not Supported

I have a Canon Rebel T6 and I have done everything from downloading multiple apps, different mobile devices, and etc. Nothing seems to work, I am having trouble with videos. Everytime I try to download a video onto my phone with the Canon Connect app it just tells me "Movie Format Not Supported" Please I need information ASAP.
VIP
Posts: 11,711
Registered: ‎08-13-2015

Re: Movie Format Not Supported


@Kc5 wrote:
I have a Canon Rebel T6 and I have done everything from downloading multiple apps, different mobile devices, and etc. Nothing seems to work, I am having trouble with videos. Everytime I try to download a video onto my phone with the Canon Connect app it just tells me "Movie Format Not Supported" Please I need information ASAP.

Movie files are saved as MOV file types and format.  Not sure if you even can transfer movie files wirelessly to a phone.

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New Contributor
Posts: 3
Registered: ‎02-04-2019

Re: Movie Format Not Supported

So then how would I be able to transfer or change the MOV file to a different file?
VIP
Posts: 8,031
Registered: ‎11-13-2012

Re: Movie Format Not Supported

I think video transfer is to an Android phone - uses NFC transfer.

 

You camera manual should address this.

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic
New Contributor
Posts: 3
Registered: ‎02-04-2019

Re: Movie Format Not Supported

More details please...
VIP
Posts: 8,031
Registered: ‎11-13-2012

Re: Movie Format Not Supported

2019-02-04.png

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic
Frequent Contributor
Posts: 58
Registered: ‎04-08-2018

Re: Movie Format Not Supported

Now, if you want to transfer MOV files to your computer and then convert them to another format for use on your phone (I would suggest MPEG/MPG or MP4 format as being the most compatible with the most android and apple phones) then there are a number of good and even free conversion software out there. I personally use XMedia Recode myself, seems to have the least problems with audio/video sync in my experience.

Reputable Contributor
Posts: 709
Registered: ‎02-13-2016

Re: Movie Format Not Supported

If you just need to make them viewable on your smartphone, it might be worth also converting them to a lower resolution more suitable to the smaller screen size.

 

You'll end up with considerably smaller files sizes that will upload and download more quickly. You can even compress the files a bit to make them even smaller and on the smaller phone screen you'll likely not even notice any difference in quality. Like Wolfie said, MPEG/MP4 is probably your best choice.

New Contributor
Posts: 4
Registered: ‎08-29-2020

Re: Movie Format Not Supported

I'm not sure why this is marked as a solution. Connecting via NFC still fails to import MOV files to Android.

I've even installed VLC Player, which plays MOV files and that doesn't help. The app refuses to import MOV regardless.

VIP
Posts: 11,711
Registered: ‎08-13-2015

Re: Movie Format Not Supported


@BWedding wrote:

I'm not sure why this is marked as a solution. Connecting via NFC still fails to import MOV files to Android.

I've even installed VLC Player, which plays MOV files and that doesn't help. The app refuses to import MOV regardless.


Exactly.  That's our solution.  It doesn't work, never has.  It isn't broken.

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