12-24-2013 12:07 AM
I just bought a Rebel T3 out of the box (not the T3i). Unfortunately, all the photos are completely black except at the top where the photo shows the top of my intended shots. I formatted the memory card on the normal & low settings, & followed the setup procedures in the manual as instructed. Furthermore, it happens with both the viewfinder & the LCD monitor display, & the photos appear as described on my computer when I removed the memory card from the camera. Did I miss something? Any suggestions? Thank you.
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12-24-2013 12:51 AM
Are you using flash?
If so, it might be an incorrect sync speed (probably 1/200 is the fastest shutter speed possible to use, but I don't have T3 to check). Even if the sync speed is correct, it's possible to block part of the flash with the lens or a lens hood... even a finger in the wrong place.
If not using flash, then it sounds as if there might be a fault with the shutter in your camera. Did you buy it locally at a store? Can you take it back to them and have them test it, exchange it if necessary? Many stores will do an exchange if there's a problem with a camera immediately... within the first few days, perhaps a week or two. It's also often possible to exchange if bought online... depending upon the seller. Just not as convenient as a local purchase.
If the store won't do an exchange, you may need to send the camera in to Canon Service, to be checked, repaired or replaced. It's under warranty for a year typically, at a minimum (unless it was a "gray market" purchase, in which case you'll have to deal with the store).
Hope this helps!
12-24-2013 12:59 AM
As Alan says -- what you are describing sounds a lot like you were using flash with a shutter speed faster than the max shutter sync speed for your camera.
If you want, post an example (with the EXIF data included) and we can help you diagnose it.
12-24-2013 10:29 AM
12-24-2013 11:41 AM
Thank you to all of you. At Tim´s suggestion, I attached some photos of my Christmas tree this year with EXIF data included (I hope). I attached photos taken in: ¨No flash mode¨, ¨Auto mode¨ (flash used), & ¨Manual mode¨.
I don´t believe its the flash since I get the same results with & without using the flash. Thankfully, I bought it locally yesterday & I still have the receipt.
12-26-2013 07:51 PM
Looks similar to synch speed, but that usually gives half an image. If you're using an external flashgun, take it off and try without. What mode are you using?
12-27-2013 12:04 PM
Thank you everybody. The retailer replaced the camera; it turned out to be the shutter. The first one was the display one, so I figured one of the customers messing with it must have broken something.