Mac OS X El Capitan WILL NOT RECOGNIZE EOS Rebel t3i

[akshulman]

I have updated the utility and my computer is still not recognizing the camera when it is plugged in via USB. When I go into System Information -- USB -- the camera is not there. How can I get the pictures onto my computer??

[jrhoffman75]

What happens when you plug the camera in via USB and switch camera on? Any response from computer?

[akshulman]

No response whatsoever.

[jrhoffman75]

Did everything work before you updated to El Cap and or EOS Utility?

Is this the same cable you used when everything worked? Some cables are not data cables.

Does your computer have an SD card reader? Can you remove the card from the camera and plug it into the card reader.

Do you have a litte EOS Utiliy icon in the top hearder bar of the computer? If you click on it is it configured to "Start EOS Utility..."

Do you have an alternate camera you can test the camera on?

Sorry to shotgun, but since it works fine on my El Cap MacBook with T5i I know it can work.

[kvbarkley · Accepted solution]

If system information shows nothing, it really sounds like a bad cable. Is this a laptop or a desktop?

[akshulman]

It's a MacBook Air. 

The camera worked on previous versions of OS X.

The icon shows up in the top bar.

It's a different cable, but one that has worked for other connections...

[akshulman]

And no SD card reader in the computer.

[jrhoffman75]

Did you click the EOS Utility icon to see the setting?

Go into the Applications folder and double click Image Capture and see the setting.

Can you try the other cable?

[akshulman]

The setting is to open automatically, but there's no response when the camera is plugged in.

What Applications folder? I'm not finding "Image Capture" anywhere.

I'll try another cable but don't have one currently to try.

[jrhoffman75]

Can use use Spotlight and search for Image Capture