Canon Community

akshulman · ‎02-20-2016

I have updated the utility and my computer is still not recognizing the camera when it is plugged in via USB. When I go into System Information -- USB -- the camera is not there. How can I get the pictures onto my computer??

kvbarkley · ‎02-20-2016

If system information shows nothing, it really sounds like a bad cable. Is this a laptop or a desktop?

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akshulman · ‎02-20-2016

"No camera connected."

akshulman · ‎02-28-2016

The alternative cable worked!

jrhoffman75 · ‎02-20-2016

https://origin-discussions-us.apple.com/thread/7356070?start=0&tstart=0

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

jrhoffman75 · ‎02-20-2016

MacBook Air 11 inch? It's what I have. I know it can work. Trying a different cable is important.

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

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