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New Contributor
Posts: 1
Registered: ‎07-07-2018

LCD display not working but backlight is okay

When I turn the camera (t5i/700d) on the other day the screen just went blank having worked an hour earlier. The backlight is clearly working when you turn the device on but there is nothing displayed no matter what I do. I've cleaned the eye piece sensor, cycled through the different info buttons (the whole time it's obvious it cycled through them since the backlight goes on and off).
Product Expert
Posts: 74
Registered: ‎05-22-2018

Re: LCD display not working but backlight is okay

Hi Ritchiebudd,


Welcome to the Canon Forum!


Based on the troubleshooting you have already performed it sounds like the camera may need service. For additional troubleshooting, as well as service information, I recommend contacting our Technical Support team.


Please CLICK HERE to reach our friendly Technical Support Team by phone or email. They will be able to provide assistance for your camera.


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