02-14-2018 06:41 PM
I bought the same camera in December (just before Xmas), have used it a handful of times. Long story short, charged the camera before usage, and it didn't turn to 'fully charged' even though I continued to leave it in there for the full day, and then overnight when that didn't charge it. Original battery might last 30 mins max now.
Recently decided to just buy a new battery, thinking that the original battery must be the issue, but no, exactly same thing is happening to my brand new battery. SO in my case, it MUST almost certainly be the charger that is the issue.
As I have only owned it for just over 6 weeks, can I provide proof of receipt and request a replacement for the charger?
02-16-2018 08:11 AM
Contact Canon and get them to exchange the charger. It is malfunctioning and if it decides to reverse its malfunction behavior it will go from under to overcharge which creates a fire hazard. Currently at least your charger has failed in a safe manner.
02-28-2018 12:28 PM
03-02-2018 03:05 PM
I would return the new battery and try a replacement. Generally the continuosly flashing light indicates a defective battery.
It is best to stick with a Canon sourced battery because third party products are a gamble at best.
04-11-2018 02:49 PM
I have a similar problem
the canon 5d3 batteries
I have 11 of them
2 in particular are charging til the light is green, but the camera won't turn o with them
I have 5 camera bodies and have tried the batteries in all bodies so the batteries are the problems
06-01-2018 07:55 PM
Given the extended issues that you have been having with, we would recommend calling our Customer Care Center for live, step by step assistance.
Please call 1(800)828-4040 and follow the prompts for Technical Support. Our agents are available Monday through Friday, from 8 AM to Midnight EST, and on Saturdays from 10 AM to 8 PM EST.