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New Contributor
Posts: 1
Registered: ‎09-28-2018

External Flash issue

Hello all,

I have a Canon Rebel t5. I’m trying to get my external flash to work, but in the external flash function setting it states, “Menu not available. Flash is off or unsupported, or an accessory is attached.”

Any ideas on how to fix it? I feel like I have trouble shooted everything!

VIP
Posts: 8,641
Registered: ‎08-13-2015

Re: External Flash issue


@Bwebb wrote:
Hello all,

I have a Canon Rebel t5. I’m trying to get my external flash to work, but in the external flash function setting it states, “Menu not available. Flash is off or unsupported, or an accessory is attached.”

Any ideas on how to fix it? I feel like I have trouble shooted everything!


What make and model flash are you using?

 

Try mounting the flash, and turning it on before you turn on the camera.

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"I don't rent software. I use Photoshop CS6, ACR 9.8 and Lightroom 6.8 ."
VIP
Posts: 11,674
Registered: ‎12-07-2012

Re: External Flash issue

"Any ideas on how to fix it?"

"I feel like I have trouble shooted everything!"

 

The answer to both your questions is Canon Speedlite 430EX III-RT.  You have a manual flash that is not made by Canon?  That's your problem which will disappear with the Canon flash.

EOS 1DX and 1D Mk IV and several lenses!
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Reputable Contributor
Posts: 507
Registered: ‎02-13-2016

Re: External Flash issue

What brand of flash is it? Is it an ETTL or a manual flash?

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