03-28-2019 10:02 PM
I'm new here, so please, if I'm posting in the wrong place, let me know.
I have a T6i for almost 2 years and it's a recurring problem, sometimes I solve it by just simply downloading the EOS software and reinstalling the dirvers, but this time, it's different.
I try to connect my camera to my notebook, but it's not getting recognized by Windows.
I have already turned Wi-Fi/NFC off, and I've already updated the camera drivers, still nothing. Before updating them, my computer wouldn't even make that "Device connected" sound. Now it makes the sound, but the camera doesn't get recognized, neither listed in the devices list, nor that little PC icon show up in the camera visor. The cable is original.
I don't know what else should I do. Both computer and camera work completely fine. I have already used my camera on my computer this year, the same problem happened, but I updated the drivers and everything worked fine. I just want to install some picture styles on it, if you have any alternative it would be very welcome.
I suspect it has something to do with the last Windows 10 update, but it's just a guess.
Thanks in advance
03-28-2019 01:30 AM
We are sorry that you are having difficulty. Please ensure that you are using the most up to date software, available from the Canon web site, here.
03-29-2019 11:01 AM
"I try to connect my camera to my notebook, but it's not getting recognized by Windows."
What exactly do you mean? Win 10 doesn't see the camera or the Canon software doesn't see the camera? If it is just the Canon software, you need to update it. It is a free update.
03-31-2019 02:49 PM
03-31-2019 03:11 PM
03-31-2019 04:03 PM
Without any Canon software does WIndows 10 see the camera? It should show in Explorer.
03-31-2019 04:19 PM
03-31-2019 04:32 PM
There are no drivers needed for WIndows 10 and Canon cameras. This may help where you need to look for the problem.