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Occasional Contributor
Posts: 7
Registered: ‎03-28-2019

Eos Rebel T6i not getting recognized by Windows 10 and Eos Utility 3

Hello, everybody!

 

I'm new here, so please, if I'm posting in the wrong place, let me know.

 

I have a T6i for almost 2 years and it's a recurring problem, sometimes I solve it by just simply downloading the EOS software and reinstalling the dirvers, but this time, it's different.

 

I try to connect my camera to my notebook, but it's not getting recognized by Windows.

 

I have already turned Wi-Fi/NFC off, and I've already updated the camera drivers, still nothing. Before updating them, my computer wouldn't even make that "Device connected" sound. Now it makes the sound, but the camera doesn't get recognized, neither listed in the devices list, nor that little PC icon show up in the camera visor. The cable is original.

 

I don't know what else should I do. Both computer and camera work completely fine. I have already used my camera on my computer this year, the same problem happened, but I updated the drivers and everything worked fine. I just want to install some picture styles on it, if you have any alternative it would be very welcome.

 

I suspect it has something to do with the last Windows 10 update, but it's just a guess.

 

Any thoughts?

 

Thanks in advance Smiley Happy

Product Expert
Product Expert
Posts: 799
Registered: ‎10-17-2012

Re: Eos Rebel T6i not getting recognized by Windows 10 and Eos Utility 3

Hello phsalves, 

We are sorry that you are having difficulty.  Please ensure that you are using the most up to date software, available from the Canon web site, here

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
VIP
Posts: 10,821
Registered: ‎12-07-2012

Re: Eos Rebel T6i not getting recognized by Windows 10 and Eos Utility 3

"I try to connect my camera to my notebook, but it's not getting recognized by Windows."

 

What exactly do you mean?  Win 10 doesn't see the camera or the Canon software doesn't see the camera?  If it is just the Canon software, you need to update it.  It is a free update.

EOS 1DX and 1D Mk IV, along with less and less other stuff.
Occasional Contributor
Posts: 7
Registered: ‎03-28-2019

Re: Eos Rebel T6i not getting recognized by Windows 10 and Eos Utility 3

I already downloaded it. Version 3.10.0.0 and reinstalled twice, with the camera disconnected and connected to the computer.

The computer now recognizes that a device is connected, but I got an driver error saying : "Failure at the Device Descriptor Request", or something like that (my Windows is in Portuguese, so I'm not sure that the translation is right).

While the USB cable is connected, the camera also recognizes that it is connected to something. The visor opens normally, as it's not connected, but whenever I press any button, it shows the "BUSY" message. After a few seconds, I can operate the camera, and, navigating through the menus, the WiFi options are grayed out. I can take pictures normally, as if it's not connected.

When everything was working ok, I couldn't operate the camera, the visor just showed a little PC icon, and to use the camera I had to use the EOS utility.

I'll post some pictures of what it's happening when I figure out how hehehe thanks a lot!
Occasional Contributor
Posts: 7
Registered: ‎03-28-2019

Re: Eos Rebel T6i not getting recognized by Windows 10 and Eos Utility 3

Eos Utility not recognizing the camera:

eosu error.PNG

 

eos3 error.PNG

 

Windows 10 Driver Error:

 

driver error.PNG

 

Camera visor Info:

IMG_20190331_155255532.jpg

IMG_20190331_155319537.jpgIMG_20190331_155333644.jpg

Occasional Contributor
Posts: 7
Registered: ‎03-28-2019

Re: Eos Rebel T6i not getting recognized by Windows 10 and Eos Utility 3

I think the problem might be with this recent Windows 10 update, that might mess up with how the devices are recognized. I'll restore the system and check out if it works.

The camera USB connection was working around february. I'll post the results later.
VIP
Posts: 10,821
Registered: ‎12-07-2012

Re: Eos Rebel T6i not getting recognized by Windows 10 and Eos Utility 3

Without any Canon software does WIndows 10 see the camera?  It should show in Explorer.

EOS 1DX and 1D Mk IV, along with less and less other stuff.
Occasional Contributor
Posts: 7
Registered: ‎03-28-2019

Re: Eos Rebel T6i not getting recognized by Windows 10 and Eos Utility 3

No, It shows that there's a driver error, and an unknown device is connected. I know it's the camera because when I disconnect the cable, the Unknown Device disappears.
It's taking a while to restore, I'm using my phone here. Later I'll see what it results and tell you
VIP
Posts: 10,821
Registered: ‎12-07-2012

Re: Eos Rebel T6i not getting recognized by Windows 10 and Eos Utility 3

There are no drivers needed for WIndows 10 and Canon cameras.  This may help where you need to look for the problem.

EOS 1DX and 1D Mk IV, along with less and less other stuff.
Occasional Contributor
Posts: 7
Registered: ‎03-28-2019

Re: Eos Rebel T6i not getting recognized by Windows 10 and Eos Utility 3

Bad news, nothing happened :/

I tried to restore Windows, reinstall the drivers, but no luck Smiley Sad

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