05-18-2020 01:40 PM - edited 05-18-2020 01:42 PM
Thank you everybody this was such an obscure issue and through this forum I've been able to find a solution.
As suggested we changed the setting in camera to RAW only, with a formatted in camera new SD card and it worked!
We were able to see the RAW images on both our systems.
She lives in C.T. so we have our restrictions here as to shopping, but she has ordered a card reader which might even allow her to transfer both RAW & jpg. In the mean time she can get on with her new found hobby of photography.
Thank you again, really appreciate the help.