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New Contributor
Posts: 2
Registered: ‎07-12-2017

EOS Utility Update Problems

I've used the EOS Remote Shooting feature with my Canon Rebel T5 multiple times, but after the recent update I'm no longer able to. I set up the monitored folder and the destination folder, but when I return to the software main menu I cannot choose remote shooting. I use a USB cable as well, I'm unable to connect over WiFi and the software's "WiFi Utility" option is not available for me to click on either. I need to film some videos and I'm wondering if anyone can help me or dealt with similar problems. 





Esteemed Contributor
Posts: 4,444
Registered: ‎06-25-2014

Re: EOS Utility Update Problems

On most (all?) Canon DSLRs, you can't have a USB connection and a WiFi connection active at the same time.

Boston, Massachusetts USA
Honored Contributor
Posts: 6,427
Registered: ‎08-13-2015

Re: EOS Utility Update Problems

First and foremost, the Rebel T5 lacks built-in wi-Fi.  Second, it is not clear from your post what software was updated.


"I don't rent software. I use Photoshop CS6, ACR 9.8 and Lightroom 6.8 ."
New Contributor
Posts: 2
Registered: ‎07-12-2017

Re: EOS Utility Update Problems

I updated my computer to MacOS Sierra 10.12 and the EOS Utility to EOS Utility 2. Hope this clears it up

Product Expert
Posts: 906
Registered: ‎10-16-2012

Re: EOS Utility Update Problems

Hi Madjoyb,


Thanks for posting.


If you're still encountering this issue, please check for your camera in Image Capture.
With your camera connected to your computer and powered on, please do the following:


  1. Click on "File", then select "Open New Finder Window", then click on "Applications.
  2. In the Applications folder, click Image Capture. Image Capture will open.
  3. Under Devices, the Image Capture program will automatically list your camera. (If your camera does not appear, try shutting off your camera and turning it back on.)

Does your camera appear?

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