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Occasional Contributor
Posts: 7
Registered: ‎07-03-2018

Re: EOS T3i not taking photos


Thanks to everybody who tried to help me with this.  It's taken me awhile to get back to this.

The auto-focus is now working and I wanted to explain why, so that anybody who reads this link in the future can see how I got to the end result.

1. I began to realize that, even in the manual focus position, my camera lens was not focusing. It wasn't focusing when I physically turned the lens at all.
2. It finally occured to me that it was the lens, and not the camera that having a problem.
3. Fortunately, I have a long distance lens that I rarely use, so I tried it out on the camera body instead.
4. The auto focus on the long distance lens worked just fine!

5. That proved the lens was the problem, and not the camera.
6. So today I went on line and typed in "EFS 18-55 lens auto focus not working".

7. It brought me to a different Cannon Community topic train of messages.
8. And this is what it said.
(Just to be accurate, in my case, followed the instruction given by Julio several times.  I did not hear any kind of a "Click" or "Snap", but when I put the lens back on the camera the auto-focus worked).

From Julio at Cannon:
"it does sound like it could be the motor in the lens. We have found that sometimes we're able to remedy this without a costly repair, but it is a multi-stepped process.


Try this:

  1. Take the lens off of your camera.
  2. Put the lens in MF mode.
  3. Twist the FOCUS ring (the tip of the lens) all the way to one side (extend it). You may hear a click noise or two, this is good, but don't FORCE the lens.
  4. Twist the FOCUS ring all the way to the opposite side (retract it). Again, you may hear a couple of clicking noises. What we hope is happening is the focusing motor being put back into its proper place.
  5. Put the lens back on the camera.
  6. Put the lens in AF mode.
  7. Turn the camera on.
  8. Put the camera in AUTO or P mode.
  9. Take a test photo.
  10. Profit.
    Hopefully this solves your problems, and you never have to worry about it again! With my personal lenses that are not USM or STM, I always store and transport them with the AF/MF switch in the MF position. This disengages the focusing motor and prevents any accidental damage to the auto focusing motor."



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