07-23-2018 05:48 PM
Hello! I've had my camera since December and have not had any issues with it, until now. I was using a 16gb SanDisk memory card and it was working great up until a few weeks ago. It started having an error message displaying "card cannot be accessed. Reinsert/change the card or format the card with camera" so I reinserted it and it still didn't work.
I then decided to get all of my pictures off of it and format the card. When I did that, it only worked for about a day then it had the same error message again. I kept repeating that routine about every day until I got another error message saying "cannot format, change card". So that's what I did.
My new card just came in the mail today. It's a 64gb SanDisk Extreme. I formatted it with the camera and started using it again for a little bit, but suddenly I got the same error message. I tried formatting again and it says that it can't be formatted and to change the card, my brand new card.
Any advice or help anybody could give would be greatly appreciated.
07-23-2018 07:27 PM
Check the “Write Protect” tab on the card.
Are you using a regular, full size SD card, or a microSD card with an adapter?
07-24-2018 08:13 PM
I checked it and it's solid all the way up. I have a regular, full size SD card
Seeing that you have had the camera since the past December, your warranty should be in effect. Have your sales receipt information handy, and contact Canon Support.
07-25-2018 11:29 AM
Two things, is it a top brand SD card from a good known retailer, that is not Amazon? Yes, good. Second, try formatting the SD card on your Windows computer. Never mind if you have a Mac, find a Windows machine. If the camera still doesn't see it call Canon 1 (800) 652-2666
04-22-2020 07:51 PM
Andilla (my daughter) gave up, bought a new camera and gave the camera to me. I would like to get it fixed but all the suggestions herewith have been tried. We can't find the receipt and since it was a gift she didn't have it either. I just want to pay to get it fixed, heck with the warranty. Any suggestions would be greatly appreciated. The card reader obviously malfunctioned and now won't work at all. It needs to be replaced.