04-18-2015 11:59 PM
I have purchased 2 new battery packs (different brands) in the past week and they are not holding a charge. I have charged them for a minimum of 24 hours. My camera is only 2 years old. Is this a known problem? Is there a fix?
04-19-2015 09:59 AM
Yes there is! They are not Canon batteries and are probably junk. Buy only real Canon brand batteries. Use of off band batteries can void your warranty if any is left. There are conterfiet batteries that look very sinilar to the real thing. You also need to get your batteries from a good retailer.
04-19-2015 12:52 PM
I don't buy non-Canon batteries anymore. When I had my T1i, I had 5 batteries... 2 Canon batteries and 3 off-brand batteries. The Canon batteries vastly out-lasted all the off-brand batteries... many times over.
I no longer buy off-brand batteries. It's too easy to make an unverifiable claim about capacity or quality -- whereas Canon has a reputation to protect.
04-19-2015 01:59 PM - edited 04-19-2015 02:03 PM
If you have only charged up and used those batteries once, they may not have come up to full charge yet.
Often after long storage a battery needs to go through several charge/discharge cycles before they'll take a full charge and act normally.
If you've already done that, then I'd be concerned.
But if they haven't been discharged/recharged a half dozen or more times, give it a few more chances.
With some of my earlier Canon cameras that used the BP511-series batteries, I used a number of off-brand alongside a number of Canon brand, and never really noticed any difference.
My newer cameras use a lithium LP-E6, which are more complex with a built in "chip" that helps monitor battery condition. With these, I've only ever used Canon brand batteries. When they first came out about 5 years ago, there were some issues with off-brand batteries. So I avoided them. I now hear that some of the better off-brand being sold by the reputible stores are fine... but I'd be wary of too cheap a battery from an unknown seller.
04-20-2015 01:11 AM
Thanks, Amfoto1, for the suggestion.
I have been charging and switiching my older Canon battery and the new "Staples" battery back and forth. I probably have only done this 3 or 4 times. I do have an old off brand that I bought as a back up and it died a long time ago. I would love to buy a Canon battery, but have not been able to find one where I live. I am trying to determine the cause of the problem before I order a battery. But that may be my next step.
04-20-2015 01:14 AM
I agree that off-brand batteries do not last as long as Canon. Unfortunately, I don't have a camera store nearby and I was needing to use my camera. I tried a battery from Best Buy and that's when I had issues. I took that one back thinking it was a bad battery and got one from Staples. When I couldn't get the charge to hold on that one (after charging for 24 hours) I started looking for another possible solution.
04-20-2015 12:36 PM
B&H Photo, Adorama, Best Buy, Amazon and more, all have them and offer free shipping most of the time. Order and you will have it in your hands in 3 to 4 days.