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New Contributor
Posts: 3
Registered: ‎05-11-2019

Connection problem

Hey, I successfully connect my canon to my iPad but when I select the camera from my iPad it says. Unable to connect as the camera isn't aupported. What does this mean and can anyone help here. Just want to transfer images. 

Thanks 

Fred 

Moderator
Posts: 1,637
Registered: ‎07-08-2013

Re: Connection problem

Hi, Fred!

So that the Community can help you better, we need to know exactly which Canon camera model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

New Contributor
Posts: 3
Registered: ‎05-11-2019

Re: Connection problem

No problem, I have a canon EOS 1500D.
Honored Contributor
Posts: 5,913
Registered: ‎11-13-2012

Re: Connection problem

What version of iOS is installed on your iPad?

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LRCC Classic
Esteemed Contributor
Posts: 3,466
Registered: ‎02-17-2016

Re: Connection problem

How are you connecting it, USB or wifi? If USB, turn wifi off on the camera.

New Contributor
Posts: 3
Registered: ‎05-11-2019

Re: Connection problem

They are connecting together via WiFi, I have previously connected the camera to my phone, but for a strange reason that also doesn't work now either with the same problem
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