08-26-2014 09:14 AM
08-27-2014 06:41 AM
Hi Chrismaccullen!
Thanks for posting.
Please reset your camera to the defaults by doing the following:
1. Press MENU.
2. Select the [Tools #3] tab.
3. Select [Clear Settings].
4. Select [Clear all Camera Settings].
5. Select [OK].
Now, remove the battery from the camera for about 10-15 minutes or so before putting it back in the camera and powering it on. If the pictures taken still come out extremely overexposed, the camera may need to be serviced.
To start the repair process, you'll need to complete a Repair Request on our website.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
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