05-04-2014 12:16 AM
I have a Canon T4i Rebel and as recently as last Saturday I was able to successfully choose the pictures I want to download, edit them and then save them to my computer. I bought the camera in 2012 and have never had an issue with this. I am using Windows 7 64-bit. Tonight when I tried to download and edit my photos they were saved directly to "My Pictures" on my computer as blank images with no option to edit them at all. This has never happened before and I want to see if anyone else has experienced this. All help and guidance will be appreciated!
05-04-2014 09:37 AM - edited 05-04-2014 09:37 AM
Are the files jpg's or CR2's? If they are CR2's you may not have the necessary program installed to view them.
05-04-2014 09:56 AM
05-04-2014 10:45 AM - edited 05-04-2014 10:50 AM
Reset your T4i back to factory setting defaults and try again.
Go shoot some more pictures and see if it now works as usual.
05-04-2014 04:44 PM
Thank you ScottyP and all of you for your help and suggestions. I will try them to see if it will work for me. I've always been able to connect the USB cable from my computer to my camera, which prompts the Cannon EOS utility to display on my computer screen. It gives you the option to download individual photographs that you want to edit. Previously, when all photos had been selected and downloaded they would all display in a window so that I could select them individually to edit and then rename them and save them into "My Pictures". That functionality is now gone. It now downloads those I select directly into "My Pictures" as a blank photo/file with the generic Windows Photo Gallery "orange flower" icon and no picture.
I will keep troubleshooting to see what may have happened and I really appreciate all of your help!